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ITIL® training Learn how to effectively manage your IT resources
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Course type: E-learning
Duration: Approx 16 hours
Delivery: Online
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ITIL® 4 Create Deliver and Support (CDS) E-learning

With our e-learning courses, you can study at a time and pace that suits you. 

About the course

Our accredited ITIL 4 Create, Deliver and Support (CDS) elearning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus.  

The ITIL 4 CDS qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

Duration

This course will take approximately 16 hours to complete.

Pre-requisites

There are two formal prerequisites in order to sit the exam. You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination and you must undertake an accredited training course.

Learning objectives

At the end of the course, you will:

  • Understand how to plan and build a service value stream to create, deliver, and support services 
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams 
  • Know how to create, deliver and support services

What’s included

  • 12 months online access to our accredited ITIL 4 CDS course
  • ITIL 4 CDS exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor
  • Full tutor support
  • ITIL 4 CDS exam simulator

Optional extra:

  • Official ITIL 4 CDS manual

What's covered?

  • Introduction
  • Foundation recap
  • Organizational challenges and managing resources
  • Shift left approach
  • nformation & technology across the SVS
  • Design service value streams
  • Practices new service value stream
  • Practices restoration of live service value stream – Part 1
  • Practices restoration of live service value stream - Part 2
  • Coordinate and prioritise work
  • Commercial and sourcing considerations

Target audience

  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge

The ITIL 4 CDS exam is taken online via remote proctor. For more information about taking your exam and to check the technical requirements please click here. 

Exam format

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above
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