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ILX Group will help you build a career that is right for you

Careers

The whole philosophy of ILX Group is one of quality. As a result we are always looking for key personnel to further strengthen our team, and are currently looking to recruit for the following roles:

Consumer Sales Executive
based in Nantwich
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Consumer Sales Executive

Reports to: Consumer Sales Team Leader

Role based in: Nantwich

Salary: Competitive, plus benefits

ILX is an exciting, global, fast-growing provider of accredited professional training and consulting solutions. We specialise in digital and blended learning solutions, and we have delivered best practice training to more than 250,000 people, across 5,000 organisations, in over 100 countries -- with local offices in the UK, Australia, New Zealand, the US and the Middle East.

Key duties and responsibilities:

  • Assisting in the generation of new business opportunities for ILX Group
  • Making proactive outbound calls including target campaigns
  • Identify new market sources of client contact
  • Follow up all leads from website traffic, downloads, information requests and customer feedback requests
  • Responding to online chat enquiries
  • Advising ILX clients of the company's training products
  • Keeping abreast of new developments within the ILX Group Plc the wider best practice market
  • Answering verbal and written queries received from clients and internal staff in a timely manner
  • Keeping appropriate statistics as directed
  • Provide advice and support to other teams within the ILX Group
  • Occasional attendance of seminars and representation of the company at exhibitions
  • Taking payment and processing orders
  • Other duties as directed by the Head of Consumer Sales

Skills, behaviours and qualities:

  • Accurate, energetic and customer-focused
  • Achieves agreed objectives, including monthly, quarterly and annual targets
  • Self-motivated, organised, flexible 'can do' attitude and a committed team player
  • Good written and oral communication skills
  • Able to cope with fast-paced environment
  • Microsoft Excel, Word and PowerPoint literate
  • Familiar with database packages

For further information, please send your CV to: Paula Okolo, Sales Manager at paula.okolo@ilxgroup.com.

Customer Sales and Support Consultant
based in Melbourne
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Customer Sales and Support Consultant

The Role

We are currently seeking an energetic professional with strong communication skills to respond to inbound sales inquires related to suite of ILX Project Management online and classroom training solutions. The role will be required to advise potential clients what form of training would be best suited to their needs, complete the sale and provide ongoing support to the customer as required.

The role will mainly handle private consumer inquires however will also look to nurture relationships with corporate clients until appropriate to hand over to a corporate representative.

Key Responsibilities

  • Responding to inbound sales enquiries via phone, live chat and web downloads.
  • Providing information on course content, certification, details, training dates and course structure.
  • Maintaining a sales pipeline using Salesforce (CRM).
  • Following up and developing existing clients.
  • Generating and providing quotes on training courses.
  • Providing the customer with ongoing support as required throughout the completion of their training.
  • Some warm outbound calls will be required from time to time.

About you

This role would suit someone who has experience working in any of the following roles and or environments: customer service, inbound sales, call centre and or administration.

  • The ability to communication clearly and concisely is essential.
  • Excellent time management skills.
  • Self starter and highly motivated.
  • Experience using Salesforce preferred.
  • Experience selling training solutions would be helpful but not essential.

About Us

ILX Group is one of the world's leading providers of training and consulting services targeted at helping customers deliver better project and program outcomes. ILX has been in business for 28 years and has operations in Australia, New Zealand, UK, USA and the Middle East.

Our well respected training courses can be delivered as either blended solutions or as in-house, custom, and public training courses spanning the full project services spectrum. Included in the suite of training solutions on offer are Prince 2, Agile and ITIL to name a few. ILX also provides consulting services for corporate customers ranging from project and program capability assessment services through to providing experienced consulting personnel to help our clients deliver better project outcomes.

If this sounds like an opportunity you are interested in, please apply with a cover letter and resume.

No Recruitment Agencies please

Product Developer
based in Nantwich
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Product Developer

Job role: Product Developer

Reports to: Product Development Manager

Role based in: Nantwich

Salary Competitive, plus benefits

We have a new opportunity for a Product Developer to join our team based in Nantwich, Cheshire. The successful candidate will combine creative and technical skills to create, maintain and deliver effective learning solutions by working closely with internal stakeholders, suppliers and customers.

About us

ILX is an internationally recognised provider of accredited professional learning, bespoke consulting and recruitment solutions. ILX delivers learning solutions for portfolio, programme and project management, IT service management, risk management and business financial literacy via a blend of multimedia e-Learning, games and simulations, mobile learning, traditional classroom training, practical workshops and coaching. ILX has provided best practice learning to more than 250,000 people, across 5,000 organisations, in over 100 countries. The company and its multilingual trainers can support customers around the world with local offices in the UK, Middle East, India, Australia and New Zealand.

Role overview

This is a hands-on role requiring the successful candidate to have a strong understanding of the technical requirements, system configuration and user requirements across all our products and solutions. The successful candidate will demonstrate success in the role by balancing the management of suppliers and contractors with their own personal objectives to deliver projects on time and to budget.

Key responsibilities

  • Working with and supporting the existing team on development projects
  • Maintenance of existing e-learning courses, learning management system and instructor-led materials
  • Assisting project management of new product developments
  • Supporting and liaising with subject matter experts in the design process
  • Reviewing and testing content
  • Liaising with clients and providing technical support
  • Staying current with latest learning theories, instructional design approaches and technologies
  • Undertake other tasks and duties as required

Who the role interacts with

Role Typical interaction
Product Development Manager Setting objectives, product development plans and ongoing improvement projects. Scoping requirements and associated project plans.
Best Practice Manager Providing support in the development of business cases for new product developments. Capturing and actioning product updates as required.
Sales Day-to-day user support, supporting the sales teams in creating world-leading customer focused design solutions. Being a champion for best practice instructional design.
Third-party suppliers Specifying and documenting new requirements, managing partners' delivery to project timelines and budgets.
Customers Providing first-line support

The ideal candidate

The ideal candidate will have a background in or experience of e-learning development, along with some project management experience. Specific experience in e-learning, mobile development, HTML5, along with off-the-shelf authoring tools such as Adobe Flash/Animate and Articulate Storyline. Familiarity with LMS management and integration would be a particular advantage.

Essential skills:

  • Experience working in a project environment where focus is in delivering to schedule, budget and to a high quality
  • Excellent interpersonal and communication skills with people at all levels
  • Excellent organisational and time management skills

Desirable skills/experiences

  • Familiar with e-learning best practices
  • Create flair and an interest in e-learning and associated technologies
  • Experience with development for mobile platforms including HTML5 desirable
  • Knowledge of learning theories and current e-learning development approaches
  • Demonstrable track record of delivering high quality, creative e-learning solutions
  • Excellent written, oral and presentation skills
  • Flexible team-focused approach

PLEASE NOTE: As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for an interview.