ILX Group will help you build a career that is right for you

Careers

We're regularly looking to grow our team here at ILX, and below are the roles we're currently looking to fill.

If you're a qualified trainer interested in working with ILX, please drop us an email to trainers@ilxgroup.com and provide us with the following information:

  • Your CV
  • A copy of your training certificates
  • Any EI external assessment record and references that show your trainer capability
  • If you have an associate relationship with any other training companies (conflict of interest)
Project Administrator
Bracknell, Berkshire with flexible working from home
Find out more and apply

Project Administrator

Job Title: Project Administrator

Reports to: Best Practice Manager

Location: Bracknell, Berkshire with flexible working from home

We have a new opportunity for a Project Administrator to join our Product Management team. The successful candidate will demonstrate a wide range of skills in order to create, maintain and evolve the ILX product portfolio. This is a diverse role that requires you to work closely with internal stakeholders, suppliers and customers.

About Us

ILX is an internationally recognised provider of accredited professional learning and consulting solutions. ILX delivers learning solutions via a blend of multimedia e-Learning, games and simulations, mobile learning, virtual and traditional classroom training, practical workshops and coaching. ILX has provided best practice learning to more than 500,000 people, across 5,000 organisations, in over 100 countries.

Role overview

This is a hands-on role requiring the successful candidate to develop a deep understanding of our products and solutions and to work with all teams within the business in the setup and maintenance of new and existing products. The successful candidate will demonstrate success in the role by balancing the management of day-to-day requests with their own personal objectives to deliver projects on time and to budget.

Key responsibilities

  • Support ad-hoc projects including the creation and maintaining of project documentation, specifically action logs, meeting minutes, and progress reports.
  • Manage the process for new product setup which involves working with numerous stakeholders from external suppliers through to Finance, Business Systems, Operations, Marketing and Sales.
  • Maintenance of existing ILX products, including updates to the website, internal systems and communications to Trainers and Sales.
  • Quality review standard course content across the company ensuring consistency between products and legal obligations are met.
  • Liaise directly with all external Accreditation bodies, Examination Institutes and IP owners.
  • Staying current with latest accreditation standards and updates from IP owners.
  • Contributing fully to the overall development of the ILX business.
  • Undertake other tasks and duties as required

Who the role interacts with:

Role

Typical interaction

Head of Product Management

Setting objectives, product development plans and ongoing improvement projects. Scoping requirements and associated project plans.

Product Development Manager

Providing support in the development and maintenance of new/existing products.

Sales

Day-to-day user support, including answering questions, providing updates on changes and training on new products.

Marketing

Provision of product information relating to new product & existing products for campaign use

Finance

Creation and setup of new products across multiple internal systems

Third-party suppliers

Relationship management to stay abreast of product updates and new releases. 

Customers

Providing 2nd line support on product queries that need to be escalated to Examining institutes or IP owners

The ideal candidate

The ideal candidate will have a background in or experience of a Project Management environment and knowledge of the Project Management training industry. You must have good attention to detail, and it would be advantageous to be familiar with content management systems.

Essential skills:

  • Excellent interpersonal and communication skills (both verbal and written) with people at all levels
  • Strong organisational and time management skills with the ability to prioritize tasks effectively.
  • Problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving issues.
  • Ability to work independently as well as collaboratively in a team environment.
  • Conscientious with good attention to detail
  • Energy and enthusiasm
  • Flexible team focused approach
  • Prior experience in project administration, preferably in the training or education industry.

Desirable skills / experiences

  • Familiar with Project Management training standards
  • Previous experience of working for a commercial training company would be advantageous.

For further information, please send your cv and covering letter to: Michelle Batt, HR Director at ILX Group, michelle.batt@ilxgroup.com.

PLEASE NOTE: As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for an interview.

Customer Service Advisor
Bracknell, Berkshire with flexible working from home
Find out more and apply

Customer Service Advisor

The Opportunity

We are seeking Customer Services Advisor to join our amazing team, who is passionate about delivering an outstanding customer experience in a professional learning environment. You will schedule learning events for our learners and co-ordinate trainers and facilities, issuing joining instructions and pre-learning, manage access to our digital platforms, book exams, and support improvement projects. You will work directly with customers from single bookings to supporting large scale learning programmes.

About You

An excellent communicator with strong interpersonal skills and good attention to detail, you'll put your passion and determination to work with a range of customers and colleagues. You will be an advocate of high levels of customer service, this role is vital in providing an amazing customer experience. You will be detail orientated; nothing gets past you! You are a great team player, open to learning and sharing and being part of a supportive team environment, you all help each other to be the best you can be. It's a busy role, you'll bring lots of energy, enthusiasm and tenacity -let's face it not every customer is easy, but your goals is to make them feel you have gone above and beyond to help them and resolve any queries! Highly computer literate, being familiar with using Database systems, Outlook, and other Microsoft packages and educated to GSCSE standard including English and Mathematics.

What you get in return

There is lots of variety, with strong processes in place you will be supported in 'getting the detail right', but also encouraged to adapt and improve what we do and how we work. We offer a hybrid working environment in a friendly fun environment. 25 days holiday per annum, a volunteering day to support a charity of your choice, private medical insurance and pension after a qualifying period and life assurance. Free car parking in a town centre location.

About us

ILX is an internationally recognised provider of accredited professional learning and consulting solutions. ILX delivers learning solutions via a blend of multimedia e-Learning, games and simulations, mobile learning, virtual and traditional classroom training, practical workshops and coaching. ILX has provided best practice learning to more than 500,000 people, across 5,000 organisations, in over 100 countries.

Underpinning everything we do at ILX Group is a clear focus on: Improving the effectiveness of organisations and individuals through the delivery of world class learning and consulting solutions. As a company we strive to be: The market leader for learning and consulting solutions within Project, Programme and Change management, with outstanding customer service delivered by proud and passionate people.

For further information, please send your cv and covering letter to: Michelle Batt, HR Director at ILX Group, michelle.batt@ilxgroup.com.