ITIL® 4 Create Deliver and Support (CDS) Classroom

At the end of the course, you will:

• Understand how to plan and build a service value stream to create, deliver, and support services 
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams 
• Know how to create, deliver and support services

• Course introduction
• Module 1: Organization and culture
• Module 2: Effective teams
• Module 3: Information technology to create, deliver and support service
• Module 4: Value stream
• Module 5: Value stream to create, deliver and support services
• Module 6: Value stream for user support
• Module 7: Prioritize and manage work
• Module 8: Commercial and sourcing considerations

This is an intensive three-day course that includes the following:

• All accompanying course material (hardcopy)
• Online pre-course
• The official ITIL 4 CDS manual (digital & hardcopy)            
• The cost of the ITIL 4 CDS examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)

Optional extras:

• Take² exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here

Materials

Hardcopy course material: You will be provided with a printed version of the course material. This will be issued on day one of your course.

Digital and hardcopy official manual: You will be given access to both a digital and hardcopy version of the official manual. The hardcopy will be issued on day one of your course with your course material. For the digital version you will be sent an email invitation approximately two working days prior to course commencement to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.

Exams are taken online via remote proctor. You will be sent an email invitation approximately two working days prior to course commencement to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here. 

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

Exam format

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher – a raw score of 28 marks or above

• ITSM managers and aspiring ITSM managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
• Existing ITIL qualification holders wishing to develop their knowledge

There are two formal prerequisites in order to sit the exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

Pre-course

There is mandatory pre-course work that must be undertaken prior to attending this course. You will be sent full instructions prior to the event. In addition, whilst attending the course there will also be some exam preparation evening work.