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Lean Six Sigma for Services

Course type:
Classroom
Duration:
0.5 days
Delivery:
Classroom
Optional add-ons:
N/A
Feefo rating

Lean Six Sigma for Services Awareness classroom

ILX Group’s Lean Six Sigma for Services Awareness course is designed for individuals and organisations seeking to gain a basic understanding of Lean Six Sigma and its applications to services and IT process improvement.     

This ½ day introduction will allow delegates to understand the key concepts of Lean Six Sigma, the evolution of the methodology and its applications to services and IT. The emphasis is placed on the strategic aspects of Lean Six Sigma deployments and the Business Case for Continuous Process Improvement. The course is engaging and interactive and delivered through lectures, group exercises and case studies.

Course overview

About the course

Upon successful completion of the course candidates will be able to:

  • Identify potential improvements in their organisation (Opportunity Discovery)
  • Understand the Lean Six Sigma problem solving life-cycle (DMAIC)
  • Clarify the relationship between Lean Six Sigma and other improvement models (e.g. ITIL®, PRINCE2®, Agile)
  • Drive Change and Continuous Improvement

What's covered?

  • Lean Six Sigma – Introduction and Key concepts
  • Problem Solving – the DMAIC cycle
  • Voice of the Customer tools
  • Voice of the Process tools
  • Continuous Improvement Culture
  • Lean Six Sigma for Services – Case studies 

Duration

½ Day (4 hours)

Target audience

  • Executives
  • Project and Programme Sponsors
  • Head of Change and Continuous Improvement
  • Project and Programme Manager
  • Business Analyst
  • Service Delivery Manager

Pre-requisites

There is no formal certification associated with the ILX Lean Six Sigma for Services Awareness course. Certification is exclusively for Yellow, Green and Black belt levels.

What's included?

Materials

  • All accompanying course material
  • Refreshments will also be provided throughout the duration of the training