2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.
The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible. Once the V3 qualification is phased out, the Practitioner level certification will no longer exist.
This acccredited multimedia training suits beginners to ITIL and provides everything required to pass the ITIL Foundation exam. The course takes approximately ten study hours - then you're ready to book your exam (not included in the price).
You will gain knowledge of the internationally-recognised best practice terminology, structure, basic concepts and the core principles of ITIL practices for service management to fully prepare you for the ITIL Foundation examination.
Session 1 – overview of ITIL and service management
Session 2 – service strategy
Session 3 – service design
Session 4 – service transition
Session 5 – service operation
Session 6 – continual service improvement
Session 7 – technology and architecture
Session 8 – ITIL qualification scheme and exam technique
Session 9 – exam simulator
10 study hours
Anyone who requires a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation. IT professionals that are working within an organisation that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to an ongoing service improvement programme.
The exam code is issued by ILX and is valid for the same length of time as your e-learning licence. You will need your exam code to redeem your exam voucher.
The exam voucher is only valid for one month, and you will be issued with this once you have redeemed your exam code. You will need your exam voucher to book your exam.
Your exam code is valid for the same length of time as your e-learning licence.
Your exam code will be issued via email within 24 hours of purchasing your e-learning licence.
When you are ready to take your exam, enter your exam code into the box on our redeem your ILX exam voucher page. Within 48 hours of redeeming your exam code you will receive your exam voucher and full instructions on how to book your chosen exam.
Once issued the exam voucher is valid for a one month period. Therefore, please ensure you only redeem your code once you are in a position to book your exam.
Full instructions on how to book your exam will be sent with your exam voucher.
Get in touch with us at firstname.lastname@example.org.
If you have any questions or need help redeeming your exam voucher, please get in touch with us at email@example.com.