This globally recognised certification helps you align strategy with operations, build high-performing IT and digital teams, drive change, and create strategies that enable continual improvement and deliver impactful results across your business.
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ITIL® 4 Direct, Plan and Improve (DPI)
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Align IT strategy with operations and drive continual improvement with ITIL 4 Direct, Plan & Improve
This course teaches you the core concepts and principles from the ITIL 4 Direct, Plan & Improve guidance, equipping you with the skills required to align strategy, optimise processes, drive improvements, manage change, and enhance value streams for organisational success.
Learning objectives
By the end of this course, you’ll be able to:
- Understand the key concepts of the ITIL 4 Direct, Plan & Improve guidance
- Apply principles and methods of direction and planning effectively
- Integrate governance, risk, and compliance into the service value system
- Use continual improvement principles for all types of improvements
- Apply communication and organisational change methods for effective improvements
- Utilise measurement and reporting techniques to optimise planning processes
- Direct, plan, and improve value streams for operational efficiency
What you'll learn
Learn to align strategy with governance, adapt service delivery, drive organisational change, and foster continual improvement. You’ll also gain skills to make smarter decisions and build high-performing teams, all of which will encourage innovation and ensure your organisation remains agile and competitive.
Governance, Risk, and Compliance (GRC)
The DPI course explores Governance, Risk, and Compliance (GRC), teaching you how to integrate these principles into your organisation. It helps you maintain regulatory standards, mitigate risks, and establish strong frameworks that support resilience, informed decision-making, and sustainable growth.
Continual improvement
A key concept in the DPI guidance, continual improvement helps you identify opportunities, eliminate inefficiencies, and foster a culture of growth. Empowering you with the skills to enhance performance and adapt to change, ensuring your business remains competitive through consistent and measurable progress.
Organisational Change Management
This course covers organisational change management and equips you with techniques for leading and managing change effectively. By aligning change initiatives with strategic goals, you can minimise disruptions, enhance adaptability, and ensure successful transitions that drive long-term growth and resilience.
What's included
- Accredited ITIL 4 Direct, Plan & Improve training
- ITIL 4 Direct, Plan & Improve exam
- Official ITIL 4 Direct, Plan & Improve manual
- Tutor support
- Further optional extras, including Take2 exam insurance, available at checkout
Key facts
Certification
ITIL 4 Direct, Plan & Improve
Who’s it for
Ideal if you’re responsible for shaping strategy and building continually improving teams or work in roles including Change Manager, IT Operations Manager, Service Portfolio Manager, Service Designer or Risk Manager.
Prerequisites
You need to hold a valid ITIL v3 or ITIL 4 Foundation certification.
Exam information
90 minutes, multiple choice, closed book, 70% pass mark, online exam via remote proctor.
Optional extras
Official ITIL 4 Direct, Plan & Improve manual, Take2 exam insurance.
Pre-course
Mandatory online pre-course if you select classroom or live virtual classroom study options.
FAQs
This globally recognised certification helps professionals align strategy with operations, build high-performing teams, and create impactful strategies for continual improvement.
Why should you certify in ITIL 4 Direct, Plan & Improve?
Achieving a certification in ITIL 4 Direct, Plan & Improve equips you with the skills to align strategy with operations, drive organisational change, and foster a culture of continual improvement. This enables you to deliver measurable results and ensure your organisation remains efficient, agile, and competitive.
It is a universal certification which can help you achieve two ITIL designations; Managing Professional, along with Create, Deliver & Support, Drive Stakeholder Value, and High-velocity IT; and Strategic Leader, if you also obtain the Digital & IT Strategy certification.
Does ITIL 4 Direct, Plan & Improve expire?
Yes, you have to renew your certification within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found on the PeopleCert website.
What is the pass mark for the ITIL 4 Direct, Plan & Improve exam?
The exam is multiple choice and closed book. There are 40 questions each worth one mark. The pass mark is 70%, which means you need to achieve a total of 28 marks or more to pass.
What are the prerequisites for this course?
You need ITIL v3 or ITIL 4 Foundation to be eligible for ITIL 4 Direct, Plan & Improve.
How do I access the digital version of the ITIL 4 Direct, Plan & Improve manual?
You’ll be sent an email invitation within 48 hours of your purchase to register on the PeopleCert portal. Once registered you can access the digital version of your manual. Please note: There is a five-year limitation in accessing your eBook.
If you choose to purchase the hardcopy official manual as an optional extra, your manual will be shipped to your chosen address within 48 hours of purchase
What our customers say
"Just what I needed to prepare for the ITIL exam."
Jacky Droushoudt, ILX Learner
"Excellent value for money and with dedicated study, guaranteed to prepare one to pass the exams."
Patrick Anigbo, ILX Learner
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