Facebook Pixel

15% OFF E-LEARNING - PLUS PACKS & BLENDED COURSES

Use offer code: NSW1022UK

ITIL® 4 Drive Stakeholder Value (DSV) classroom

This three day Drive Stakeholder Value Classroom course provides you with all the required learning to prepare you for the DSV examination. 

About the course

The DSV qualification provides you with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.

The ITIL 4 DSV qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

Duration

This is an intensive three-day course that helps prepare you for the ITIL 4 DSV examination. Exams are taken online via remote proctor.

Pre-requisites

There are two formal prerequisites in order to sit the exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

Learning objectives

At the end of the course, you will:

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

This is an intensive three-day course that includes the following:

  • All accompanying course material (hardcopy)
  • Online pre-course
  • The official ITIL 4 DSV manual (digital & hardcopy)            
  • The cost of the ITIL 4 DSV examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)

Materials

Hardcopy course material: You will be provided with a printed version of the course material. This will be issued on day one of your course.

Digital and hardcopy official manual: You will be given access to both a digital and hardcopy version of the official manual. The hardcopy will be issued on day one of your course with your course material. For the digital version you will be sent an email invitation approximately two weeks prior to course commencement to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual.

What's covered?

  • Introduction
  • Customer journey
  • Customer journey: Explore
  • Customer journey: Engage
  • Customer journey: Offer
  • Customer journey: Agree
  • Customer journey: Onboard
  • Customer journey: Co-create
  • Customer journey: Realise

Target audience

  • ITSM Managers and aspiring ITSM Managers
  • ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge

There is mandatory pre-course work that must be undertaken prior to attending this course. You will be sent full instructions prior to the event. In addition, whilst attending the course there will also be some exam preparation evening work.

Exams are taken online via remote proctor. You will be sent an email invitation approximately two weeks prior to course commencement to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here

Exam format

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above

Why Choose ILX Group?

Graduates
500,000+
graduates
Corporate clients
5,000+
corporate clients
Customer satisfaction
96%
customer satisfaction