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Business Skills

Course type:
Classroom
Duration:
Delivery:
Classroom
Optional add-ons:
N/A
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Business Skills Resilience with project teams classroom

How many ways can a project start to go wrong? Thousands of ways:

  • People don’t deliver what they said they would
  • Others don’t understand the urgency or priorities
  • Resources don’t materialise
  • Things change outside of your control
  • Stakeholders are impatient and unhappy

It can be hard to remain balanced and confident in high pressure project environments, stress can affect your performance. Resilience in a project team environment means learning how not to take things personally and how to use emotional intelligence to reduce the stress and pressure that situations and other people can generate. Resilience means being able to think clearly under pressure and to make great decisions. It can also have a positive impact on your health.

Course overview

About the course

This course helps you to become mentally and emotionally resilient, and helps you to manage the challenges to your resilience that others can pose when they, too, are under pressure or stress. It provides all the practical skills and approaches you need to become more resilient in your project role.

 

What's covered?

Indicative content:

Resilience

  • What does resilience mean?
  • Why is resilience useful to you?
  • What does it mean in practice?
  • Learn how to go from powerless to powerful 

Judgemental responses 

  • Why are people judgemental?
  • What are they trying to achieve?
  • Recognise the distinction between 'difficult' and 'different' 
  • Taking things personally: why we do it and how to avoid it

Emotional responses

  • Negative emotions explored
  • Anger and aggression 
  • Why do people get angry? 
  • Understanding passive-aggression
  • Spot the passive-aggressive behaviour in others - and how to handle it 

Confidence

  • What is confidence
  • The key elements of confidence
  • Confidence in practice
  • Self-assessment

Conflict

  • Becoming comfortable with conflict
  • Identifying potential negative conflict
  • Beyond avoidance…
  • Diffusing negative conflict
  • Language and resilience
  • Building emotional intelligence
  • Emotional responses: the what and why
  • Developing a neutral response
  • How to keep yourself protected
  • Making different choices about your internal and external responses

Self-management

  • Self-talk principles for re-programming your internal responses
  • Learn to choose your battles 
  • Recognise how our past affects our present - and what to do about it 
  • Spot whether you are a victim or volunteer 
  • Realise why you might be self-sabotaging - and how to stop it 
  • Recognising and managing unfounded anxieties

 

Managing your relationship with others

  • Understanding transactional analysis
  • Using TA to inform your responses and interactions
  • Learn about the 4 choices you have when dealing with ‘difficult’ people 
  • Assertive techniques for greater personal resilience
    • Whose ‘stuff’ is it?
    • Say what you see…
    • Take your time and know your own mind.
    • Repetition (broken record responses)

Building resilience 

  • Resilience exercise 1: how you want to see yourself
  • Resilience exercise 2: resilience grid (where, when and with whom)
  • Resilience exercise 3: new responses and behaviours

Maintaining resilience

  • Reflecting and journaling
  • Building strength
  • Responding positively to set backs

Duration

1 day

Pre and post workshop exercises can be developed for this course at a small additional cost.