This course helps you to become mentally and emotionally resilient, and helps you to manage the challenges to your resilience that others can pose when they, too, are under pressure or stress. It provides all the practical skills and approaches you need to become more resilient in your project role.
- What does resilience mean?
- Why is resilience useful to you?
- What does it mean in practice?
- Learn how to go from powerless to powerful
- Why are people judgemental?
- What are they trying to achieve?
- Recognise the distinction between 'difficult' and 'different'
- Taking things personally: why we do it and how to avoid it
- Negative emotions explored
- Anger and aggression
- Why do people get angry?
- Understanding passive-aggression
- Spot the passive-aggressive behaviour in others - and how to handle it
- What is confidence
- The key elements of confidence
- Confidence in practice
- Becoming comfortable with conflict
- Identifying potential negative conflict
- Beyond avoidance…
- Diffusing negative conflict
- Language and resilience
- Building emotional intelligence
- Emotional responses: the what and why
- Developing a neutral response
- How to keep yourself protected
- Making different choices about your internal and external responses
- Self-talk principles for re-programming your internal responses
- Learn to choose your battles
- Recognise how our past affects our present - and what to do about it
- Spot whether you are a victim or volunteer
- Realise why you might be self-sabotaging - and how to stop it
- Recognising and managing unfounded anxieties
Managing your relationship with others
- Understanding transactional analysis
- Using TA to inform your responses and interactions
- Learn about the 4 choices you have when dealing with ‘difficult’ people
- Assertive techniques for greater personal resilience
- Whose ‘stuff’ is it?
- Say what you see…
- Take your time and know your own mind.
- Repetition (broken record responses)
- Resilience exercise 1: how you want to see yourself
- Resilience exercise 2: resilience grid (where, when and with whom)
- Resilience exercise 3: new responses and behaviours
- Reflecting and journaling
- Building strength
- Responding positively to set backs
Pre and post workshop exercises can be developed for this course at a small additional cost.