Business Skills Resilience with project teams classroom

This course is only available as an in-house option.

How many ways can a project start to go wrong? Thousands of ways:

People don’t deliver what they said they would
Others don’t understand the urgency or priorities
Resources don’t materialise
Things change outside of your control
Stakeholders are impatient and unhappy

It can be hard to remain balanced and confident in high pressure project environments, stress can affect your performance. Resilience in a project team environment means learning how not to take things personally and how to use emotional intelligence to reduce the stress and pressure that situations and other people can generate. Resilience means being able to think clearly under pressure and to make great decisions. It can also have a positive impact on your health.

About the course

This course helps you to become mentally and emotionally resilient, and helps you to manage the challenges to your resilience that others can pose when they, too, are under pressure or stress. It provides all the practical skills and approaches you need to become more resilient in your project role.

Duration

1 day

Pre and post workshop exercises can be developed for this course at a small additional cost.

What's covered?

Indicative content:

Resilience

What does resilience mean?
Why is resilience useful to you?
What does it mean in practice?
Learn how to go from powerless to powerful

Judgemental responses

Why are people judgemental?
What are they trying to achieve?
Recognise the distinction between 'difficult' and 'different'
Taking things personally: why we do it and how to avoid it

Emotional responses

Negative emotions explored
Anger and aggression
Why do people get angry?
Understanding passive-aggression
Spot the passive-aggressive behaviour in others - and how to handle it

Confidence

What is confidence
The key elements of confidence
Confidence in practice
Self-assessment

Conflict

Becoming comfortable with conflict
Identifying potential negative conflict
Beyond avoidance…
Diffusing negative conflict
Language and resilience
Building emotional intelligence
Emotional responses: the what and why
Developing a neutral response
How to keep yourself protected
Making different choices about your internal and external responses

Self-management

Self-talk principles for re-programming your internal responses
Learn to choose your battles
Recognise how our past affects our present - and what to do about it
Spot whether you are a victim or volunteer
Realise why you might be self-sabotaging - and how to stop it
Recognising and managing unfounded anxieties

Managing your relationship with others

Understanding transactional analysis
Using TA to inform your responses and interactions
Learn about the 4 choices you have when dealing with ‘difficult’ people
Assertive techniques for greater personal resilience
- Whose ‘stuff’ is it?
- Say what you see…
- Take your time and know your own mind.
- Repetition (broken record responses)

Building resilience