About the course
To be an exceptional manager of people requires confidence and a good understanding of the skills, approaches and techniques that can be deployed. This course provides all the understanding, practical skills and approaches you need to become more effective at managing others in project teams to achieve exceptional results.
Pre and post workshop exercises can be developed for this course at a small additional cost.
- Talking a good game
- Johari window
- Who can you change?
- Why change is hard (habit theory)
- Business: always confusing, never standing still, constant change and challenge etc.
- Imposter syndrome. are you one?
- The hardest skill of all? Managing people not just managing yourself…
- What is our job as manager?
- Policing? Judging? Blaming, shaming and punishing? You’d be surprised…
- Choice and choices
- What sort of environment do you want to create?
- Case study: how would you manage this situation?
- Create a definition of managing
History of business and management
- What’s the point of management theory – how do I make it relevant to me?
- Management theory – how did we get to where we are now?
- Peter principle
- Argyris: equivalence
- Maslow - what does it mean? How does it relate to management?
- Modern management theory
- Supervisory skills
- Types of manager
- Management style
- Situational management: directing, supporting, coaching, delegating
- Self-assessment - against the models
- What motivates people?
- Why do we come to work?
- Differing perspectives
- A short film on modern motivation
- Applying the ideas
- How and why?
- What gets in the way?
- Objectives/goals expectations and direction
- Follow-up and delivery
- Directness and plain English
- How to communicate with the project team effectively
- What do they all want and need from you?
- Meetings and briefings
- Team briefings (tips and rules)
- Meetings and how to manage them
- Handling different personalities in meetings practically
- Agenda efficiency - maintaining the flow
- P=P+/- I
- What is performance management?
- Activities that contribute to performance management
- How do we know when performance is good?
- Giving excellent and wanted feedback
- How to give feedback well
- Practical feedback exercise
- Why don’t we like giving or receiving (psychology of feedback)
- Universal Films theme park: performance management exercise
- DCW model
- Managing challenging behaviours
- 6 challenging behaviours and how to manage them