Assertiveness provides the tools and personal confidence to address any situation and achieve a great outcome. It will change the way you interact with others and enable you to deliver much better outcomes through those great relationships.
This course provides all the understanding, skills and approaches you need to become more assertive in your role, in turn, achieving improved outcomes.
- What is assertiveness? Write a definition as you understand it
- Why assertiveness and leadership?
- How assertiveness differs from being aggressive or passive
- Assess your own assertiveness
- Passive aggressive code – what it is and how to avoid it
- Managing passive aggression in others
- Remaining neutral in tone and impact
Emotions and assertiveness
- Understanding your emotional response to people and situations
- Noticing other people’s emotional reactions
- Response-ability: the ability to respond appropriately in any situation
- Negative emotions: anger - where it comes from.
- What is it and how does it occur?
- Not liking conflict
- Reasons for avoiding conflict, good and bad
- Bill of rights
- What rights do you deny yourself, right to change my mind, say ‘no’ etc.
- Why we don’t give ourselves some of these rights - pairs and discuss exercise
- Circles and victims
- Assertive techniques:
- Whose 'stuff' is it?
- Say what you see
- Ask for what you want
- Broken record
- Saying ‘no’ or ‘yes and…’
- Exercises to practice each of the 5 assertive techniques
- Saying 'no' exercise
- You can say anything to anyone…
- It's not personal: absorb the judgement
- Whose expectations?
- Agreeing expectations to avoid conflict
- Accepting others as they are (but demanding good performance)
Assertiveness in practice
- Assertive responses
- Action learning – real examples from participants
Pre and post workshop exercises can be developed for this course at a small additional cost