Business Skills Assertiveness classroom

This course is only available as an in-house option.

Are these problems that you face?

Timescales slipping?
Information not forthcoming?
Deliverables not being delivered?
Individuals not doing what they said they would do?
Saying ‘yes’ to things you should say ‘no’ to?

Assertiveness in a project context means understanding what needs to be said, what you should and shouldn’t say, how to avoid making situations worse, how and when to stand your ground, all without damaging relationships or outcomes…

About the course

Assertiveness provides the tools and personal confidence to address any situation and achieve a great outcome. It will change the way you interact with others and enable you to deliver much better outcomes through those great relationships.

This course provides all the understanding, skills and approaches you need to become more assertive in your role, in turn, achieving improved outcomes.

Duration

1 day

Pre and post workshop exercises can be developed for this course at a small additional cost

What's covered?

Indicative content:

Assertiveness

What is assertiveness? Write a definition as you understand it
Why assertiveness and leadership?
How assertiveness differs from being aggressive or passive
Assess your own assertiveness

Assertive communications

Passive aggressive code – what it is and how to avoid it
Managing passive aggression in others
Remaining neutral in tone and impact

Emotions and assertiveness

Understanding your emotional response to people and situations
Noticing other people’s emotional reactions
Response-ability: the ability to respond appropriately in any situation
Negative emotions: anger - where it comes from.

Conflict

What is it and how does it occur?
Not liking conflict
Reasons for avoiding conflict, good and bad

Assertive thinking

Bill of rights
What rights do you deny yourself, right to change my mind, say ‘no’ etc.
Why we don’t give ourselves some of these rights - pairs and discuss exercise

Gaining control

Circles and victims
Assertive techniques:
- Whose 'stuff' is it?
- Say what you see
- Ask for what you want
- Broken record
- Saying ‘no’ or ‘yes and…’

Practical assertiveness

Exercises to practice each of the 5 assertive techniques
- Saying 'no' exercise
- You can say anything to anyone…
- It's not personal: absorb the judgement

Expectations