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Business Skills

Course type:
Classroom
Duration:
Delivery:
Classroom
Optional add-ons:
N/A
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Business Skills Assertiveness classroom

Are these problems that you face? 

  • Timescales slipping?
  • Information not forthcoming?
  • Deliverables not being delivered?
  • Individuals not doing what they said they would do?
  • Saying ‘yes’ to things you should say ‘no’ to?

Assertiveness in a project context means understanding what needs to be said, what you should and shouldn’t say, how to avoid making situations worse, how and when to stand your ground, all without damaging relationships or outcomes…  

Course overview

About the course

Assertiveness provides the tools and personal confidence to address any situation and achieve a great outcome. It will change the way you interact with others and enable you to deliver much better outcomes through those great relationships. 

This course provides all the understanding, skills and approaches you need to become more assertive in your role, in turn, achieving improved outcomes.

What's covered?

Indicative content:

Assertiveness 

  • What is assertiveness? Write a definition as you understand it
  • Why assertiveness and leadership?
  • How assertiveness differs from being aggressive or passive
  • Assess your own assertiveness

Assertive communications

  • Passive aggressive code – what it is and how to avoid it
  • Managing passive aggression in others
  • Remaining neutral in tone and impact

Emotions and assertiveness

  • Understanding your emotional response to people and situations
  • Noticing other people’s emotional reactions
  • Response-ability: the ability to respond appropriately in any situation
  • Negative emotions: anger - where it comes from. 

Conflict

  • What is it and how does it occur?
  • Not liking conflict
  • Reasons for avoiding conflict, good and bad

Assertive thinking

  • Bill of rights
  • What rights do you deny yourself, right to change my mind, say ‘no’ etc.
  • Why we don’t give ourselves some of these rights - pairs and discuss exercise

Gaining control 

  • Circles and victims
  • Assertive techniques: 
    • Whose 'stuff' is it?
    • Say what you see
    • Ask for what you want  
    • Broken record 
    • Saying ‘no’ or ‘yes and…’

Practical assertiveness

  • Exercises to practice each of the 5 assertive techniques 
    • Saying 'no' exercise
    • You can say anything to anyone… 
    • It's not personal: absorb the judgement

Expectations

  • Whose expectations?
  • Agreeing expectations to avoid conflict
  • Accepting others as they are (but demanding good performance)

Assertiveness in practice

  • Assertive responses
  • Action learning – real examples from participants

Duration

1 day

Pre and post workshop exercises can be developed for this course at a small additional cost