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FAQs

FAQs about ILX

Why use ILX?

ILX is a well-established training organisation, we have over 25 years’ experience of providing training solutions to both organisations and individuals, because of this we have a wealth of experience which shows in the standard of training we provide.

We've delivered training to people in 97 countries across 5000 organisations world-wide and pride ourselves in making sure our clients are happy.

What is the ILX Connect Service?

ILX is continually striving to develop new and innovative ideas which will enhance your e-learning experience. After over 20 years of listening to our customers; learners, training managers and portal administrators, we understand exactly how to raise awareness, promote the benefits and maximise the uptake of e-learning. This has enabled us to develop a complete service around our highly innovative e-learning products.

The ILX Connect service will help you to successfully manage the roll out of your e-learning programme, by avoiding some of the classic obstacles to achieve maximum return on your investment. Once you have selected from our Best Practice e-learning range and we have loaded them onto your dedicated portal, we will contact you to discuss the level of support that you require for the term of your licence. ILX Connect will enable both the learner and administrators of the training portal to make best usage of the e-learning, by providing informative webinars, training, support, hints and tips and additional resources to help you achieve the maximum from your e-learning.

How do you accept payment for the course?

We offer three options for purchasing a course;

  1. Pay by Credit/ debit Card once processed a VAT receipt will be issued.
  2. Bank Transfer – we can send you our details so you can make your payment, once your payment has been received and processed a VAT receipt will be issued.
  3. We can issue a pro-forma invoice for full payment to be made, once we have the payment the order will be processed and a VAT receipt issued.
  4. Provide a Purchase Order, we can then process the order from this and invoice your company on 30 day payment terms.

Can I pay in instalments?

Payment would need to be made in full in a one off sum, we do not accept payments in instalments.

Where can I take my examinations?

You can take your exam at one of our training venues, or by online proctor from the comfort of your own home.

How do I book my examination?

Full details on how to do this are on the book an exam page

What support is available?

All of our courses come with full tutor support, we can provide you with contact details of a qualified tutor in your subject area who will be happy to help with any questions you may have on the training.

Our ILX Connect service provides learner webinars to ensure you get the most out of your online course.

Are all the courses accredited?

Yes, all of our courses are accredited by the relevant examining bodies.

How experienced are your tutors?

We pride ourselves in employing trainers who have a wealth of pragmatic experience alongside a vast amount of knowledge in their specialist subjects. We can provide Trainer profiles which detail their experience and academic achievements should anyone wish to view this.

Once I have taken the exam how long will it take to get my certificate?

Most exam certificates are issued to delegates within 2-3 weeks however during busy periods this can take up to 6 weeks. 

How will I receive my certificate?

Certificates for most of the courses are provided by e-mail by the relevant examining body however Software Testing certificates issued by the BCS are provided by post.

Are you courses available in any other languages?

The main language for all of our courses is English however we can also provide the PRINCE2 Foundation course in Dutch or Danish upon request.

Can I cancel or change my course/exam date?

Full details on how to do this are on the book an exam page

What are the technical requirements for ILX Online Learning?

E-learning - system requirements

Type

Minimum

Recommended

PC Users

Windows Vista

Windows 10

Mac Users

OS X 10.5 or higher

OS X 10.13 High Sierra

Screen resolution

1020 x 768 or above

1020 x 768 or above

Adobe Flash

Current version of Adobe Flash

 

Sound

Sound support is required. Internal speakers or headphones.

Web Browsers

Internet Explorer 10. Microsoft Edge 12 or higher. Firefox 50 or higher. Safari 68 or higher. Google Chrome 40 or higher.

Current releases of browsers are recommended.

Internet download speed

0.75 Mbps

2 Mbps or higher

Internet upload speed

0.5 Mbps

2 Mbps or higher



Virtual training - system requirements

Type

Minimum

Recommended

Web camera

640 x 480 resolution

1280 x 720 resolution

Microphone

Internal mic

Internal or external mic (built in to external camera)

PC Users

Windows Vista

Windows 10

Mac Users

OS X 10.5 or higher

OS X 10.13 High Sierra

Screen resolution

1020 x 768 or above

1020 x 768 or above

Web Browsers

Internet Explorer 10. Microsoft Edge 12 or higher. Firefox 50 or higher. Safari 68 or higher. Google Chrome 40 or higher.

Current releases of browsers are recommended.

Internet download speed

0.75 Mbps

2 Mbps or higher

Internet upload speed

0.5 Mbps

2 Mbps or higher



Peoplecert exams - system requirements

Windows® 10, Windows® 8.1, Windows® 8, Windows® 7

macOS Yosemite (10.10), El Capitan (10.11), Sierra (10.12) or High Sierra (10.13)

Mac compatible web camera and microphone (for Mac Mini and Mac Pro)

Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)

16-bit monitor (at least 15") with screen resolution 1024 x 768 or higher

Active Full-Time/Broadband internet connection of at least 4Mbps

Keyboard and mouse or other pointing device

Speakers and microphone (the use of headsets is only allowed during onboarding)

A single web camera (embedded or external) you can rotate



Proctor U

https://www.proctoru.com/auto-resource-center

Type

Minimum

Recommended

Web camera

640 x 480 resolution

1280 x 720 resolution

PC Users

Windows Vista

Windows 10 (10 S is not supported)

Mac Users

OS X 10.5 or higher

OS X 10.13 High Sierra

Web Browsers

Internet Explorer 10. Microsoft Edge 12 or higher. Firefox 50 or higher. Safari 68 or higher. Google Chrome 40 or higher.

Current releases of browsers are recommended.

Internet download speed

0.768 Mbps

1.5 Mbps

Internet upload speed

0.384 Mbps

1 Mbps

RAM

1024 MB

2GB

Ports

1935, 843, 80, 443, 61613, UDP/TCP

1935, 843, 80, 443, 61613, UDP/TCP



Additional requirements:

  • Test your equipment
  • A functioning microphone (some web cameras have them built in)
  • A compatible browser: Google Chrome (preferred) or Mozilla Firefox

Not supported:

  • Tablets (Nexus, iPad, Tab, Note, etc.)
  • No development previews, beta builds or release candidates of any operating system unless specified

How can I access my e-learning course?

You will be sent an email with login details for our digital learning portal, and then all you need is an internet connection! We recommend a minimum size of a tablet when accessing our content on a mobile device - content will not display correctly on a mobile phone.

FAQs for exam bookings with e-learning products

How long is my ILX exam code valid for?

Your exam code is valid for the same length of time as your e-learning licence.

How long will it take for my exam code to be issued?

Your exam code will be issued via email within 24 hours of purchasing your e-learning licence.

How do I redeem my exam code?

Full details on how to do this are on the book an exam page

How long is my exam voucher valid for?

Once issued the exam voucher is valid for a one month period. Therefore, please ensure you only redeem your code once you are in a position to book your exam.

How do I book my exam?

Full instructions on how to book your exam will be sent with your exam voucher. You will also find details on how to do this are on the book an exam page

What do I do if I lose my ILX exam code?

Get in touch with us at contactus@ilxgroup.com.