Designed for professionals that want to improve the delivery of services in modern digital environments, this course will strengthen your ability to design and manage consistently high-quality services. You’ll learn how to align people, processes and technology to ensure services deliver reliable outcomes for customers and organisations.
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ITIL® Service (Version 5)
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Course overview
Strengthen your approach to modern service delivery
The ITIL Service course provides practical guidance on how to design, deliver and improve digital services that create real value. You’ll learn how services move from initial discovery and design, through build and delivery, to ongoing support.
Learning objectives
- Understand key concepts of digital products and services
- Explain the ITIL Product and Service Lifecycle model
- Use human-centred principles to design effective services
- Understand how to acquire service resources
- Improve service operations and delivery performance
- Support reliable service support and issue resolution
- Understand lifecycle management and value stream integration
What you'll learn
Discover how to manage digital services across the eight ITIL lifecycle activities. Also, gain an understanding of how to align services with business outcomes, apply key service management practices, and support reliable, high-quality delivery.
Discover and design services
Learn how organisations identify opportunities for new or improved services and shape solutions that meet real business and user needs. You’ll learn how service ideas are evaluated, requirements are defined, and human-centred design principles help ensure services are aligned with organisational objectives.
Acquire and build service capabilities
This part of the course focuses on how organisations obtain and develop the resources needed to deliver services effectively. You’ll discover how technology, people and third-party services are sourced, as well as understand how service components are built and integrated to create solutions that support reliable, scalable delivery.
Transition and operate services
Gain insight into how services move from development into live environments and how they are managed in day-to-day operation. This includes approaches for introducing services safely, maintaining performance, and ensuring services remain stable and responsive.
Deliver and support service value
You’ll learn how services are delivered to customers and the importance of support activities for maintaining quality. This course explains how organisations ensure services consistently provide value and maintain a reliable experience for users while supporting ongoing improvement.
What's included
- Accredited ITIL Service (Version 5) training
- ITIL Service (Version 5) exam
- Official ITIL Service (Version 5) manual
- Tutor support
- Optional extras include Take2 exam insurance
Key facts
Certification
ITIL Service (Version 5)
Who it's for
Professionals involved in the design, management or ongoing support of digital services, who want to strengthen their ability to deliver consistent business value.
Prerequisites
You must have completed the ITIL Foundation (Version 5) certification before taking this course.
Exam information
90 minutes, open book (ITIL Service official manual only), multiple choice, 40 marks available
Optional extras
Hardcopy of official ITIL Service (Version 5) manual for the live virtual classroom course, Take2 exam insurance
Pre-course
There is no pre-course work for this training course.
FAQs
ITIL Service (Version 5) provides practical guidance for managing digital services across the full lifecycle to deliver consistent business value and customer outcomes.
What are the benefits of completing the ITIL Service certification?
Completing this course helps you understand how to manage and improve services so they consistently deliver value for organisations and their customers. You will gain an understanding of how service activities align with business outcomes, helping you contribute to more reliable service delivery, improved customer experience, and stronger operational performance.
What are the key activities included in the ITIL product and service lifecycle model?
The ITIL product and service lifecycle model covers the full journey of a service, from identifying opportunities through to delivering and supporting it in operation. The key activities include discover, design, acquire, build, transition, operate, deliver and support, each representing an important stage of effective service management.
How does ITIL Service support modern digital and AI-enabled environments?
ITIL Service supports modern digital environments by helping organisations align service management practices with evolving technologies, automation, and data-driven decision making. The course covers how AI and automation can support faster, more responsive service delivery while maintaining governance and alignment with business goals.
How does this course help improve service reliability and resilience?
This course helps improve service reliability and resilience by showing how structured practices can strengthen the way services are designed, delivered and supported. By understanding the lifecycle activities that underpin effective service management, you can help ensure services operate consistently, issues are resolved efficiently, and improvements are made to maintain service quality.
What our customers say
"The lecturer (Karen) was very professional, polite, and made her students very relaxed. She makes the course easy to understand. Worth the money spent. I am a very happy customer.”
John Osazuwa Inneh, ILX learner
“Friendly staff who helped me with all my questions and requests very quickly.”
Nathaniel Jenkins, ILX Learner
Why study with ILX
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