ITIL® Strategy (Version 5)

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Course overview

The ITIL Strategy (Version 5) course focuses on helping you connect business goals with technical processes, so you can shape and deliver strategies that create real value. You’ll build the knowledge to turn strategic objectives into actionable plans, balancing long-term vision with day-to-day demands.

Bridge the gap between strategy and delivery

Develop a practical approach for implementing and refining digital business strategies in complex, fast-changing environments. You’ll discover how to align technology, investment, and operational activity with wider organisational goals, ensuring that products and services create measurable value.

Learning objectives

Align technology investments with business strategy and outcomes
Develop strategies that remain effective in uncertain and rapidly evolving environments
Translate strategic goals into practical, actionable initiatives
Balance long-term direction with day-to-day operational demands
Make confident, evidence-based decisions that support value creation
Contribute to a culture of continuous improvement and transformation

What you'll learn

Throughout the duration of this course, you’ll learn how to assess your environment, define direction, and create structured plans that drive strategy throughout the development cycle. You’ll build the skills to put strategies in place that enhance value creation and sustain their impact over time.

Strategy across the ITIL Four Dimensions

Learn how to apply strategy across the four key dimensions of ITIL: organisations and people, partners and suppliers, information and technology, and value streams and processes. This helps you understand how each area influences strategic direction and outcomes, ensuring decisions are not made in isolation.

The ITIL Strategy Management Model

Gain an understanding of the ITIL Strategy Management Model and how it supports both the development and implementation of strategy. You’ll discover how to move through structured activities such as observing your environment, orienting your position, making informed decisions, and planning effectively. This model provides a practical framework that helps you translate strategic thinking into actionable steps while remaining adaptable to change.

Strategic capabilities

Discover the key capabilities needed to support effective strategy, including leadership, communication, innovation, risk management, and AI governance. This course explains how these capabilities influence both the creation and delivery of strategy, helping you understand the role each plays in achieving successful outcomes.

What’s included

Accredited ITIL Strategy (Version 5) training
ITIL Strategy (Version 5) exam
Official ITIL Strategy (Version 5) manual
Tutor support
Optional extras include Take² exam insurance

Key facts

Certification

ITIL Strategy (Version 5)

Who it’s for

Designed for professionals at the leadership, tactical and operational levels who are responsible for implementing strategy across their organisation.

Prerequisites

You must have completed the ITIL Foundation (Version 5) certification before taking this course.

Exam information

90 minutes, open book (ITIL Strategy official manual only), multiple choice, 40 marks available

Optional extras

Hardcopy of official ITIL Strategy (Version 5) manual for the live virtual classroom course, Take² exam insurance

Pre-course

There is no pre-course work for this training course.

FAQs

Develop a practical framework to turn strategic goals into actionable outcomes that support long-term organisational success.

What is the ITIL Strategy Management Model?

The ITIL Strategy Management Model is a structured approach that guides how strategy is developed, implemented and continually refined within an organisation. It is made up of two interconnected cycles, strategy development and strategy implementation. This model helps you move from high-level thinking to practical action, ensuring strategy remains relevant and aligned with business objectives.

What are the prerequisites for the ITIL Strategy (Version 5) course?

To take the ITIL Strategy (Version 5) course, you must have already passed the ITIL Foundation (Version 5) certification. This ensures you have a basic understanding of the framework and its key concepts, before moving onto the more advanced topics covered in this course.

What strategic capabilities are covered in the ITIL Strategy certification?

This certification covers a range of strategic capabilities that support both the development and execution of strategy. These include innovation, organizational change management, digital ethics, and portfolio management, among multiple others.

How is the ITIL Strategy exam structured and assessed?

The ITIL Strategy exam is a multiple choice, open book assessment designed to test both your understanding and application of the framework. The exam lasts 90 minutes and includes 40 questions, each worth one mark.

What our customers say

"Was an exceptional service, the ILX team responded promptly to my needs and got me on a course within a week. They helped me coordinate with my employer to get payment sorted. Everything ran seamlessly and it was a pleasure to do business with ILX."

Philip Snarey, ILX Learner

“The platform made learning straightforward and practical, and I loved how flexible it was alongside a busy schedule. Big thanks to ILX for such a smooth and engaging experience.”

Jason Sheppard, ILX Learner

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