Find out more about ITIL 4's Create, Deliver & Support (CDS) and Drive Stakeholder Value (DSV) modules, and how they could add value to your role.
For those working in service design, transition or operations, or if you're involved in the management of IT delivery and/or digital services, we'll be delving into the topics covered in CDS, including:
And for those who engage with stakeholders regularly and need to understand the customer journey, we'll be looking into DSV's key areas, including:
For the last webinar in our ITIL 4 series, we'll be taking a look at the Direct, Plan & Improve (DPI) and High Velocity IT (HVIT) modules. Find out where they sit in the ITIL 4 framework, and how they aid not just effective and efficient IT service management, but digital transformation as well.
For DPI, we'll be covering:
And for HVIT, we'll be covering:
If you answered yes to any of the above questions then attend one of our FREE Webinars to gain the knowledge required to help plan your training programme.
Highlights of our sessions include:
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