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ITIL® Intermediate - Planning, Protection & Optimisation classroom

2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.

The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible. Once the V3 qualification is phased out, the Practitioner level certification will no longer exist. 

The ITIL Intermediate Qualification: Planning, Protection and Optimisation (PPO) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

About the course

This course helps organisations to improve the way they deliver the ITIL service lifecycle. It will increase knowledge and understanding of terminology, processes, activities and roles. It also provides a structured guide to ensuring an organisation can develop and implement complete and integrated, best practice processes. The course will enable delegates to sit the ITIL Capability examination in Planning, Protection & Optimisation.

What's covered?

Upon successful completion of the course candidates can expect to gain competencies in the followings:

  • Service design in planning, protection and optimisation and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimisation
  • Capacity management as a capability to realise successful service design 
  • Availability management as a capability to realise successful service design 
  • IT service continuity management as a capability to support overall business continuity management 
  • Information security management as part of the overall corporate governance framework 
  • Planning, protection and optimisation roles and responsibilities 
  • Technology and implementation considerations 
  • Organisational roles relevant to planning, protection and optimisation 
  • Roles and processes within capacity, availability, ITSCM, information security management, demand management 
  • Challenges, KPIs and risks for planning, protection and optimisation

Target audience

  • Individuals who require a deep understanding of the ITIL Certificate in the Planning, Protection & Optimisation processes, and how it may be used to enhance the quality of IT support within an organisation
  • Operational staff involved in capacity management, availability management, ITSCM, information security management and demand management and wish to enhance their role-based capabilities.

Exam format

  • Multiple-choice
  • 90 minute duration
  • 8 scenario-based, gradient scored questions
  • 70% required to pass
  • Closed-book
  • This course provides four credits towards the ITIL Expert Qualification in IT Service Management.

Why Choose ILX Group?

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Training globally

One of the largest providers
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