2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.
The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible.
Once the V3 qualification is phased out, the Practitioner level certification will no longer exist.
ILX Group’s accredited ITIL Foundation and Practitioner blended learning course contains all of the training and materials you need to attain both the Foundation and Practitioner qualifications in ITIL. The Foundation course is delivered via e-learning, with a two-day classroom workshop for the Practitioner element of the course.
ITIL Foundation will give you the knowledge of the internationally-recognised best practice terminology, structure, basic concepts and the core principles of ITIL practices for service management to fully prepare you for the ITIL Foundation examination. The ITIL Practitioner classroom course will give you the ‘how' and will fully prepare you for the ITIL Practitioner examination.
Upon successful completion of the ITIL Foundation course candidates can expect to gain competencies in the followings:
Upon successful completion of the ITIL Practitioner course candidates will be able to:
The course will benefit IT service management professionals who want to become ITIL Foundation-certified to understand the global language of ITSM and then want to learn how to adopt and adapt it in the workplace.
In order to take the Practitioner examination you must have already passed the ITIL Foundation exam. It is important to note that ITIL Practitioner is not a pre-requisite for intermediate levels.
Benefits to individuals:
Benefits to organisations:
ITIL Practitioner is a long-term investment in your team’s professional development.
The format of the ITIL Foundation examination is as follows:
The format of the ITIL Practitioner exam is as follows:
The exam code is issued by ILX and is valid for the same length of time as your e-learning licence. You will need your exam code to redeem your exam voucher for your online Foundation exam.
The exam voucher is only valid for one month, and you will be issued with this once you have redeemed your exam code. You will need your exam voucher to book your exam.
Your exam code is valid for the same length of time as your e-learning licence.
Your exam code will be issued to you via email within 24 hours of purchasing your blended learning pack.
When you are ready to take your exam, enter your exam code into the box on our redeem your ILX exam voucher page to redeem your voucher. Within 48 hours of redeeming your exam code you will receive your exam voucher and full instructions on how to book your chosen exam.
Once issued the exam voucher is valid for a one month period. Therefore, please ensure you only redeem your code once you are in a position to book your exam.
Full instructions on how to book your exam will be sent with your exam voucher.
Get in touch with us at firstname.lastname@example.org.
If you have any questions or need help redeeming your exam voucher, please get in touch with us at email@example.com.