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ITIL® training Learn how to effectively manage your IT resources
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Course type: Virtual
Duration: Three days
Delivery: Virtual
Included: ITIL 4 DPI Official manual (Hardcopy)
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ITIL® 4 Direct Plan and Improve (DPI) virtual

Be part of the class with our virtual courses – all the benefits of classroom learning, but with the flexibility of working from home.

About the course

The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.  It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner.


This is an intensive three-day course that prepares you for the Direct Plan and Improve (DPI) examination. The training is conducted via a virtual training environment. You need to ensure that you can satisfy the technical requirements that can be found on our website here.


There are two formal prerequisites in order to sit this exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

Learning objectives

At the end of the course, you will:

  • Understand the key concepts of direct, plan & improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

This is an intensive three-day virtual course that includes:

  • All accompanying course material
  • The DPI official manual
  • The cost of the DPI examination (must be taken online via remote proctor within 12 months of purchase)


For last-minute bookings (10 working days or less before start date), you will be issued with digital materials – this will include all accompanying course materials (usually a workbook) and a manual, if this is included as part of your purchase.

The course materials will be provided in a PDF format and available for download via our virtual platform on the first day of the course. You will need to download and save the materials to your device, so that you can annotate them during the training course.

Your digital course manual will be sent as a PDF/eBook via email from TSO Customer Services (customer.service@tso.co.uk), and will only be compatible with Adobe Digital Editions. Therefore you will need to have this installed on your device.

If you would like to receive a physical copy of the manual, please get in touch with a member of our team, and they will talk you through your options.

What's covered?

  • Module 1: Course introduction
  • Module 2: Core concepts of DPI
  • Module 3: DPI through service value chain and guiding principles
  • Module 4: Role of direction in strategy management
  • Module 5: Implementation of strategies
  • Module 6: Introduction to assessment and planning
  • Module 7: Assessment and planning through VSM
  • Module 8: Measurement, reporting, and continual improvement
  • Module 9: Measurements and continual improvement through dimensions and SVS
  • Module 10: OCM principles and methods
  • Module 11: Communication principles and methods
  • Module 12: SVS development using four dimensions

Target audience

  • ITSM Managers and aspiring ITSM Managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

There is mandatory pre-course work that must be undertaken prior to attending this course. You will be sent full instructions prior to the event. In addition, whilst attending the course there will also be some exam preparation evening work.


The exam is taken online via remote proctor. Two weeks prior to course commencement ILX will arrange for an exam voucher to be issued. You then have a choice you can either:

  • Book a suitable time after your virtual classroom event has finished to undertake your exam


  • We will advise you of recommended exam timings as part of the candidate guidance — this is issued three weeks prior to course commencement

Note: You are responsible for booking your own exam.

Exam format

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above

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Date Location Time Duration Price (Excl. Tax)
Monday, 4 April, 2022 Virtual Classroom-UK Time 09:00 (BST) 3 Days Was: د.إ9,890
From: د.إ7,912
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Monday, 13 June, 2022 Virtual Classroom-UK Time 09:00 (BST) 3 Days Was: د.إ9,890
From: د.إ7,912
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