January twenty-twenty-one may not have had the positive start we wanted, but it's not too late to turn it around. Set yourself a new ‘New Year’s Resolution’ and gain back control. Take lessons from the last twelve months. Look at what you can hold on to and where you can progress further. Commit to...
[Continue reading...]What a year! As professionals we have learned the critical importance of riding the wave. The unexpected earthquake of the global pandemic has shaken each and every element of our lives, and the vibrations are going to be felt for some time yet. And so, one of the biggest takeaways of 2020 is the va...
[Continue reading...]Having a period of restricted changes over Christmas, into the New Year, or in fact at any time that is right for your organisation can truly be of great benefit. ITSM change freezes can protect business operations at times where major changes are underway, when you have fewer IT professionals worki...
[Continue reading...]Project professionals are notorious for remaining calm under pressure. They may work long hours, but they pride themselves on perfectionism. Generally speaking, it takes a lot for a project manager to become visibly stressed, making it even more challenging to notice when they are experiencing burno...
[Continue reading...]Every choice we make has an impact on our planet. This is as true in our personal lives as it is our professional lives, in particular for those of us in decision making roles. We are increasingly discovering not only that we can have real influence over matters of sustainability, ethics and the env...
[Continue reading...]So, you’ve studied hard, working to gain ITIL Certification. Well, as well as being equipped with a professional approach to service delivery, there is a lot to be gained from promoting your qualification. It will differentiate you against the competition, strengthen your reputation, and instill a s...
[Continue reading...]Working from home is here to stay, so we’ve rounded up the best daily habits to practice in order to optimise your day, every day. From tools and software that streamline your workload and get you organised, through to tips and tricks for balancing your well-being each day and for the long term. We’...
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