ITIL has been a sought-after IT certification for the last 30 years and there are millions of certified professionals worldwide. ITIL 4 is the current iteration of this well-known framework, which brought it in line with modern digital challenges.
By certifying in ITIL 4, you will be taught a flexible, end-to-end operating model that will enable you to create, design and manage digitally enabled products and services effectively.
Learn more about ITIL 4 here.
ITIL 4 Foundation is the prerequisite certification for the other five modules that comprise the ITIL 4 Managing Professional and Strategic Leader designations. The course teaches the key concepts of ITSM and will give learners a solid grounding in the fundamental concepts and terminology used in the ITIL framework.
View our ITIL 4 Foundation training.
To achieve the ITIL 4 Managing Professional designation an individual will need to certify in five different qualifications: ITIL 4 Foundation, ITIL 4 Create, Deliver & Support, ITIL 4 Drive Stakeholder Value, ITIL 4 High-velocity IT and ITIL 4 Direct, Plan and Improve. Once certified they will be equipped with all the knowledge and skills needed to succeed in the industry.
Designed for senior IT professionals, to reach the ITIL 4 Strategic Leader designation an individual will need to certify in ITIL 4 Foundation, ITIL 4 Direct, Plan and Improve, and ITIL 4 Digital & IT Strategy. This will give learners a comprehensive understanding of how IT can affect and influence overall business strategy.
The majority of our e-learning courses will take approximately 21-30 hours to complete, and our virtual training lasts two or three days.
The specific timings of each course are available to view on our ITIL 4 training pages.
ITIL 4 was officially launched in February 2019. It introduced significant updates and changes to align the methodology with evolving business practices in the modern digital age.
ITIL Practitioner is no longer a separate module, however, the knowledge and principles previously taught in ITIL Practitioner are fundamental to many of the ITIL 4 modules.
The ITIL 4 courses available from ILX are:
The difficulty of ITIL 4 will vary from person to person depending on their experience level and familiarity with IT service management concepts.
It is also important to consider that while ITIL 4 Foundation is considered an entry-level qualification, ITIL 4 also includes other intermediate and advanced certifications which are more challenging and require a greater understanding and knowledge of ITSM.
The pass mark for the ITIL 4 qualifications ranges between 65-70% depending on your chosen certification.
The specific pass marks for each course are available to view on our ITIL 4 training pages.