Building on the knowledge gained at ITIL Foundation level (a pre-requisite), ITIL Practitioner gives individuals the ability to identify and deliver improvement initiatives in the workplace.
Individuals learn the ‘what’ and ‘why’ with Foundation, but the two-day ITIL Practitioner classroom course will give you the ‘how' and will fully prepare you for the ITIL Practitioner examination.
ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organisation’s requirements.
Upon successful completion of the course candidates will be able to:
The critical competencies covered are organisational change management, communication, measurement and metrics.
The course will benefit IT service management professionals who are ITIL Foundation-certified, who understand the global language of ITSM, and now want to learn how to adopt and adapt it in the workplace.
In order to take the Practitioner examination, you must have already passed the ITIL Foundation exam. It is important to note that ITIL Practitioner is not a pre-requisite for intermediate levels.
Benefits to individuals
Benefits to organisations
This is an intensive two day course, providing all you need to get through the ITIL Practitioner examination first time:
Please note: To assist your learning there is some pre-course reading and activities that must be completed prior to attending your course. In addition whilst attending your course there will also be some examination preparation evening work .
The format of the exam for ITIL Practitioner is as follows: