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Redeem Exam Voucher

Ready to take your exam? All you need is the ILX exam code we sent you when you purchased your e-learning or blended learning course. Your Peoplecert exam voucher will only be valid for one month after it is redeemed, so make sure you're ready to take the exam before redeeming your code.

You can reschedule the exam as many times as you like within the voucher's one month period. Exam vouchers can be extended, but only when the exam voucher is still valid/in date. Vouchers can only be extended for a maximum of six months, at a cost of £25 per request (plus VAT where applicable).

You cannot extend a voucher that has already expired. Instead you will need to purchase a new voucher.

If your voucher is still in date, and you wish to cancel a Peoplecert exam, cancellation charges will apply. They are as follows:

  • Up to 48hrs before the exam: Free
    • Candidates can cancel or change the exam date through their Peoplecert profile for free
  • 48hrs to 4hrs before the exam:
    • Candidates can change the exam date directly through their Peoplecert profile at a cost of £40 (plus VAT where applicable) — you will be charged by Peoplecert
    • Contact ILX and we can cancel the exam for you at a cost of £25 per request (plus VAT where applicable) — you can then rebook your exam if your voucher is still in date
  • 4hrs to 0hrs before the exam:
    • Candidates can change the exam date through their Peoplecert profile at a cost of £80 per request (plus VAT where applicable) — you will be charged by Peoplecert
    • Contact ILX and we can cancel the exam for you, at a cost of £80 per request (plus VAT where applicable) — you can then rebook your exam if your voucher is still in date

Please allow 48 hours between redeeming your exam code and receiving your exam voucher. See our FAQs for exam codes and vouchers to find out more.

Redeem your code