Careers

Position: Skills Tutor – Project Management

Reports to: Programme Development Manager

Location: Home-based (probably south of England) with regular national travel

Salary: Competitive, plus benefits

Purpose of the role

To take total ownership of project management apprentices’ progress through their learning programme; ensuring that they receive assessment, structured learning, mentoring, coaching and EPA preparation. The Skills Tutor will also be required to enrol new learners on to learning programmes with the company, so as to maintain operational effectiveness.

Responsibilities

You will be responsible for:

• Contacting employers and learners to arrange suitable times for enrolment
• Conducting the initial assessment of learners, including additional learning and social needs, and completion of associated paperwork (endorsements and sign up paperwork)
• Holding learner inductions and completing the associated paperwork
• Carrying out regular learner reviews to ensure that learners have SMART targets and are progressing with their programmes
• Conducting learner assessments
• Deliver functional skills to learners (where necessary)
• Providing support to learners remotely and on-site
• Maintaining regular contact with learners and employers
• All administrative work associated with the apprenticeship learning programmes that the company delivers, such as completing learner documentation that is required as part of funding compliance
• Ensuring that monthly targets are achieved
• Performing any other duties relating to the Skills Tutor role
• Liaising with ILX Group to ensure that the project management qualification is effectively delivered and that learners progress
• Reporting and providing feedback on learners’ progress via relevant IT systems, including e-portfolio
• Liaising with outside agencies with regard to learners within your area of responsibility
• Ensuring that you are up to date with ESFA funding rules
• The quality assurance of all administrative documentation in your area of responsibility to an auditable standard with the awarding body and SFA, in conjunction with the Group Head of Quality

Required Skills

We are looking for a highly organised individual who is comfortable working in a fast-paced and high-pressure (at times) environment. You will need to have the following background and skills:

• Experience of assessing and/or teaching in the area of work-based learning
• Qualified project manager (level 5 minimum)
• Minimum of key skills level 2 – literacy and numeracy
• Knowledge of the eligibility criteria for funded apprenticeship training programmes
• Knowledge of delivering SFA-funded programmes
• PTLLS
• CTLLS
• Safeguarding

You’ll be expected to travel to different sites, depending on the need of the client organisation, and there may be times when you will need to provide support to learners outside of standard working hours.

Position: Consumer Sales Executive/Training Advisor

Reports to: Consumer Sales Manager

Location: Nantwich, Cheshire

About ILX

ILX is an exciting, global, fast-growing provider of accredited professional training and consulting solutions. We specialise in digital and blended learning solutions, and we have delivered best practice training to more than 250,000 people, across 5,000 organisations, in over 100 countries - with local offices in the UK, Australia, New Zealand, the US and the Middle East.

Purpose of the role

To advise and sell ILX products and services to our consumer clients (i.e. not multiple/corporate clients).

Key duties and responsibilities

• Following up on all in-bound enquiries and leads
• Making proactive outbound calls, including targeted email campaigns
• Follow up ILX Group website traffic, downloads and information requests and customer feedback requests on an individual basis
• Providing first-class customer service over the phone
• Advising and answering questions on Live Chat on the ILX website, with a view to getting commitment
• Receiving and answering verbal and written queries received from clients and internal staff in a timely manner
• Taking payment and processing orders
• Advising ILX clients of the company's training products
• Working collaboratively as part of the Consumer Team
• Being responsive to the needs of all ILX enquirers
• Following up on all customer satisfaction questionnaires
• Keeping abreast of new developments within both the ILX Group and the wider best practice market
• Keeping appropriate statistics as directed
• Occasional attendance of seminars and representation of the company at exhibitions

Behaviours and qualities

• Accurate, energetic and customer-focused
• Achieves agreed objectives, including monthly, quarterly and annual targets
• Self-motivated, organised, flexible 'can do' attitude and a committed team player
• Good written and oral communication skills
• Able to cope with fast-paced environment

Skills and qualifications

• Microsoft Excel, Word and PowerPoint literate
• Familiar with database packages
• Educated to GCSE standard including English and Mathematics