The IT Infrastructure Library® (ITIL) is the most widely-accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors, internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT service management (ITSM).
This course will help organisations to improve the quality of their IT service management. It will increase the understanding of ITIL principles and terminology, and the concepts, processes, functions and activities of service design. It also provides a detailed overview of the key elements of service design and provides the opportunity to sit the ITIL Lifecycle examination in Service Design.
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
Upon successful completion of the course candidates can expect to gain competencies in the followings: