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ITIL® training Learn how to effectively manage your IT resources
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Course type: E-learning
Duration: Approx 16 hours
Delivery: Online
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ITIL® 4 Create Deliver and Support (CDS) E-learning

With our e-learning courses, you can study at a time and pace that suits you. 

About the course

Our accredited ITIL 4 Create, Deliver and Support (CDS) elearning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus.  

The ITIL 4 CDS qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.


This course will take approximately 16 hours to complete.


There are two formal prerequisites in order to sit the exam. You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination and you must undertake an accredited training course.

Learning objectives

At the end of the course, you will:

  • Understand how to plan and build a service value stream to create, deliver, and support services 
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams 
  • Know how to create, deliver and support services

What’s included

  • 12 months online access to our accredited ITIL 4 CDS course
  • ITIL 4 CDS exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor
  • Full tutor support
  • ITIL 4 CDS exam simulator

Optional extra:

  • Official ITIL 4 CDS manual

What's covered?

  • Introduction
  • Foundation recap
  • Organizational challenges and managing resources
  • Shift left approach
  • nformation & technology across the SVS
  • Design service value streams
  • Practices new service value stream
  • Practices restoration of live service value stream – Part 1
  • Practices restoration of live service value stream - Part 2
  • Coordinate and prioritise work
  • Commercial and sourcing considerations

Target audience

  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge

The ITIL 4 CDS exam is taken online via remote proctor. For more information about taking your exam and to check the technical requirements please click here. 

Exam format

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above
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