About Us ILX Group plc are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.
Our full terms and conditions can be found here.
Our Contact details:
ILX Group plc
Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom
Phone: +44 (0)118 321 5090
VAT Registration Number GB 166523696
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. These are processed by the largest independent Payment Service Provider in the UK, Sage Pay. Your card will be charged in Pounds Sterling (British Pounds). Other currencies shown on the site are for information purposes. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the British Pound transaction value shown to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We're so confident that you'll pass your Foundation exam first time with ILX Group that we offer a Pass Pledge for all our Foundation e-learning courses. If you don't pass, then ILX will allow you take the exam a second time, at no extra cost, as long as it is within three months of taking your original exam.
Are there any conditions related to Pass Pledge?
Provided that you have completed the e-learning in full and that you have passed the exam simulator with a pass mark of 80% before you take your exam, you will be entitled to a free resit. You will have been advised whether you have passed or failed the exam simulator at the time of taking, as it is included within your e-learning. If you're not sure, don't worry, contact us and we will be happy to check for you.
Will my exam resit be online or a paper exam?
All exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.
Which courses does "Pass Pledge" apply to?
We offer a Pass Pledge on all of our Foundation e-learning courses.
How do I get my Pass Pledge?
Simply purchase one of our e-learning Foundation courses, with the exam cost included and the Pass Pledge will automatically be applied.
If I need to use my Pass Pledge or I have any further questions, who should I contact?
Please email firstname.lastname@example.org and we will be happy to assist you.
If you have booked a classroom course, the relevant exam(s) will be taken during your time in the classroom. Should you wish to reschedule your exam, there will be an additional £30 administration fee.
If you purchased an e-learning licence or blended learning course that includes exams, you should have received an email with an exam code with instructions on how to redeem. You will need this once you've made your decision about when to sit your exam.
If you wish to reschedule your exam at any point please email email@example.com. Please be aware that charges may be applicable for cancellation or transference, we will advise what these are upon request.
You cannot extend a voucher or code that has already expired. Instead you will need to repurchase at the full RRP.
Shipping And Handling All products shipped within the United Kingdom will be subject to a standard shipping charge of £9.99. All orders from the UK to the European Union will be subject to a shipping charge of £15.00, all others outside the UK will be subject to a shipping charge of £25.
Delivery Schedule We will aim to send your order out within 2 working days. Allow up to 5 working days for delivery. If you have a more urgent requirement please contact us firstname.lastname@example.org and we can ensure quick delivery and even online access to your chosen course whilst you wait for the order to arrive.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Our VAT Registration number is: GB 166 5236 96.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
E-Licence Term and Termination
E-learning access is for one (1), three (3), twelve (12) months from the date on which they are purchased by the Customer. No refunds shall be given for the cancellation of E-learning courses no matter when cancellation is notified to us if the E-learning licence was issued. The exam vouchers purchased in connection with each licence must be redeemed before the licence expires.
E-learning licences are non-transferable.
Exams and classroom work shops associated with our Blended Learning courses must be booked and attended during the Licence Period. The Licence will terminate immediately on the expiry of the Licence Period.
Classroom Courses, Cancellation and Transfer
Customer Cancellations will only be accepted if made in writing and received at least four weeks before the start of a classroom course. Where the notice to cancel is given is less than four weeks but more than two weeks, cancellations will incur a charge equivalent to 50% of the course fee. Where cancellations are made less than two weeks to the start of a course, a charge equivalent to 100% of the course fee will still be payable by the Customer. The Customer accepts that cancellations made with four weeks or less notice means that ILX will have difficulty in finding a new customer to take the customers place and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not cancelled.
Customer Transfers (COVID-19 update) as a result of COVID-19 ILX have relaxed our standard Customer Transfer policy as set out below.
Classroom - Customer Transfers will only be accepted if made in writing 1 full working day, prior to the course start. Transferring customers will have the following options;
1. Offer equivalent ILX eLearning
2. Offer to transfer to any available Virtual Classroom Courses
3. Or for training to be rebooked on any future Classroom date
Virtual Classroom - Customer Transfers will only be accepted if made in writing and received at least four weeks before the start of a Virtual Classroom course. Where the notice to transfer is given is less than four weeks, ALL transfers will incur a Transfer Fee of GBP £100/ USD $140/ AUD $200/ NZD $200 to cover the cost of the official manual, course materials and shipping. The Customer accepts that transfers made with two weeks or less notice means that ILX will have to recover costs and that the above fees represent a real and fair pre-estimate of the costs and loss of profits ILX could have made had the customer not requested to transfer.
In respect of Blended Learning courses containing an e-learning and workshop or exam element, the Customer must attend the workshop and or exam element(s) within the Licence Period. Should the Customer fail to attend within this period then ILX reserves the right to charge the Customer another fee to book the workshop and or exam element, which will charged at the market rate (in current).
Sale terms and conditions Click here for the terms and conditions that apply for products purchased during sale periods.
Reaching Us If you need to reach us, please email us using the link on the contact page, alternatively, you can call on +44 (0)1270 611600 (International +44 1270 611600) or fax us on +44 (0)1270 628 513 or write to us at Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom