AIOps Foundation

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Course overview

Develop your understanding of how artificial intelligence can support modern IT operations with this accredited AIOps Foundation course. Explore the principles, technologies and practices behind AIOps and prepare for the PeopleCert AIOps Foundation certification exam.

Understand where AIOps fits in IT operations

Over two days, you’ll examine how AIOps combines data, AI and automation within modern IT operations. You’ll consider its relationship with DevOps and Site Reliability Engineering, how performance is measured and the organisational factors involved when introducing AIOps.

Learning objectives

Explain core AIOps concepts and principles
Understand Big Data’s role in AIOps
Explore Machine Learning and Generative AI
Relate AIOps to DevOps and SRE
Understand key operational metrics
Recognise common AIOps use cases
Evaluate AIOps performance
Identify deployment challenges and opportunities
Understand key implementation considerations

What you'll learn

The course takes you from AIOps fundamentals through to implementation considerations. You’ll examine the data and technologies behind AIOps, how organisations use it, the metrics used to assess performance and the challenges you may encounter when introducing it.

Understand the fundamentals of AIOps

Trace the origins of AIOps and learn the terminology, principles and core concepts used in the field. You’ll examine the AIOps capability chain and the technologies involved, giving you the context you need to understand how an AIOps system operates.

Connect technology to outcomes

Explore Big Data, Machine Learning and Generative AI in an AIOps context. You’ll cover data sources and types, the Five Vs of Big Data, how Machine Learning models learn and the differences between supervised and unsupervised learning, analytics and AI.

Make better AIOps decisions

Examine AIOps use cases and the organisational mindset needed to introduce new ways of working. You’ll consider the move from reactive to proactive operations, the shift from deterministic to probabilistic approaches and how AIOps can be assessed against operational metrics.

Prepare for implementation

Consider the challenges organisations can encounter when implementing AIOps and the steps that can support deployment. You’ll examine ethics and Machine Learning, common implementation challenges and the considerations involved in developing a workable path towards AIOps adoption.

What’s included?

Accredited AIOps Foundation training
AIOps Foundation exam
AIOps delegate materials*
Optional extra: Take² exam insurance

*Digital version included with all study options, hardcopy included with classroom

Key facts

Certification

AIOps Foundation

Who it’s for

Ideal for IT operations, DevOps, SRE, cloud, data and software professionals, as well as managers and stakeholders involved in modernising IT operations.

Prerequisites

There are no formal prerequisites, although familiarity with IT terminology and some IT-related work experience is recommended.

Exam information

60-minute open-book exam with 40 multiple-choice questions. You need 26 correct answers, or 65%, to pass.

Optional extras

Take² exam insurance.

Pre-course

No pre-course work is required before attending the AIOps Foundation course.

FAQs

Find answers to common questions about the AIOps Foundation course, including who it’s for, what you’ll learn, the exam format and what you need to know before attending.

What is the AIOps Foundation course?

AIOps Foundation is an accredited foundation-level course and certification for professionals who want to understand Artificial Intelligence for IT Operations. The course is delivered over two days and includes the AIOps Foundation certification exam.

Who should take the AIOps Foundation course?

The course is designed for IT professionals and business stakeholders who need a foundation-level understanding of AIOps. This includes people working in IT operations, DevOps, Site Reliability Engineering, cloud, data, software and security roles, as well as those involved in AIOps planning or implementation.

What will I learn on the AIOps Foundation course?

You’ll start with AIOps concepts and its technological foundations before examining data, Machine Learning, Generative AI and operational metrics. You’ll then look at AIOps use cases, organisational considerations, performance evaluation and common implementation challenges.

How can AIOps improve IT operations?

AIOps brings data analytics, Machine Learning, automation and other AI capabilities together to support IT operations. Depending on how it is implemented, it can help organisations analyse large volumes of operational data, identify issues and automate aspects of operational activity.

Does the AIOps Foundation course include an exam?

Yes. The course includes the AIOps Foundation exam. It is a 60-minute, open-book exam with 40 multiple-choice questions. You need 26 correct answers, or 65%, to pass and achieve the AIOps Foundation certificate.

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