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Lean Six Sigma for Services training
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Course type: Virtual
Duration: Four, three hour sessions
Delivery: Virtual

Lean Six Sigma for Services Green Belt virtual

Lean six sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean six sigma is widely recognised as one the most successful improvement methods of all times. ILX use a unique lean six sigma framework designed specifically for organisations in finance, telecommunications, public sector, transport, utilities, and information technology.

About the course

This training builds on the competencies developed from the ILX Lean Six Sigma for Services Yellow Belt training, helping delegates to translate the methodology into actual project work. It is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates which are integrated and used throughout the sessions.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner. Please review our FAQs for more information relating to virtual learning, including the technical specifications.

Duration

This course is structured across three, four-hour virtual workshops. Workshops can be delivered either over three consecutive days or with a gap of one week between each virtual session.  

Pre-requisites

Delegates attending this course must have attended the ILX Lean Six Sigma for Services Yellow belt course.

Learning objectives

Upon completion delegates will be able to:

  • Identify improvement opportunities in their organisation (project selection)
  • Apply team problem solving and process analysis techniques
  • Perform process value analysis and root cause analysis
  • Lead lean six sigma DMAIC projects (as Project Managers)
  • Drive change and continuous process and service improvement

Benefits

Benefits for the individual

  • Learn valuable problem-solving skills and tools
  • Lead Lean Six Sigma DMAIC projects to successful completion

Benefits for the organisation 

  • Increase process improvement and problem-solving knowledge of staff
  • Shorten the cycle time of improvement projects
  • Maximise the return on investment from change and Improvement initiatives
  • Accelerate the cultural transformation toward continuous process improvement
  • Three, four-hour virtual workshops
  • Support from subject matter expert on project selection and project coaching
  • Course materials
  • ILX Lean Six Sigma for Services Green Belt exam and project review

What's covered?

Each online workshop covers the key principles of the lean six sigma DMAIC methodology and the use of key tools for process improvement including:

  • Lean six sigma methods – Reminder
  • DEFINE: The DMAIC project
  • DEFINE: The business case
  • MEASURE: Measurement information model
  • MEASURE: Descriptive statistics (MINITAB)
  • ANALYSE: Process value analysis
  • ANALYSE: Process root cause analysis
  • ANALYSE: Data analysis and inferential statistics
  • aIMPROVE: Generate ideas
  • IMPROVE: Improvement strategies / Process re-design
  • IMPROVE: Pilot projects
  • CONTROL: The control plan
  • CONTROL: Statistical process control
  • CONTROL: Control charts
  • Lean six sigma and change management
  • Lean six sigma for services – Delegates project work

Target audience

  • Change leaders and executives
  • Programme and Project Managers
  • Improvement professionals
  • Business analysts
  • Head of Change and Transformation
  • Service Managers
  • IT professionals
  • Customer experience teams

Delegates are required to identify a specific process challenge or project idea in their organisation and share an outline of the problem (a “problem statement”) with the trainer. If possible, green belt candidates should discuss their project idea with a project sponsor or champion prior to the training.

The requirements for the ILX Lean Six Sigma for Services Green Belt certification are:

  • Attend all the trainer led sessions
  • Pass the ILX Lean Six Sigma for Services Green Belt examination: Multiple choice exam, open book, minimum score required to pass the exam: 70%
  • Deliver a real lean six sigma project with your organisation, demonstrating a return on investment and champion sign-off of project results. Project work is assessed by the ILX Lean Six Sigma experts and is mandatory to obtain the ILX Lean Six Sigma for Services Green Belt Certification. Projects have to be completed and a formal report has to be submitted, within 12 months of completing the ILX Green Belt course. 

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