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Course type:

3 days

ITIL® Foundation Handbook
With exams

ITIL® V3 Foundation classroom

2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.

The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible. Once the V3 qualification is phased out, the Practitioner level certification will no longer exist. 

IT service management is integral to virtually every business and it’s important that managers, business staff and end-users have the required level of knowledge to understand and build on their relationships with their IT service providers.

Course overview

About the course

This three-day course leading to the ITIL Foundation qualification will enable delegates to understand the key concepts and terminology within the ITIL framework. Delegates will sit the ITIL exam on the final day. 

You will be required to complete some pre-course work prior to your attendance, to ensure you are fully-prepared for this classroom course. Whilst attending you should also be prepared to complete some evening work.

This is an intensive three-day course which includes the ITIL Foundation examination, which takes place on the final day.

What's covered?

Upon successful completion of the course candidates can expect to gain competencies in the followings:

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)


Three days

Target audience

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation
  • IT professionals that are working within an organisation that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to an ongoing service improvement programme

Learning objectives

  • You will gain knowledge of the internationally-recognised best practice terminology, structure, basic concepts and the core principles of ITIL practices for service management
  • Upon completion of the course you will understand the disciplines and processes that help service management staff to deliver and support quality products and services
  • The e-learning provides increased control and visibility of progress and achievement
  • An exam simulator which results in exceptional pass rates

What's included?


This is an intensive three-day course, providing all you need to get through the ITIL Foundation examination first time:

  • All accompanying course material
  • The ITIL Handbook
  • The cost of the ITIL Foundation examination (the exam is taken on the last day of the course)

Refreshments will also be provided throughout the duration of your training.


What is it?

Important note regarding pre-course

There is mandatory online pre-course work that must be undertaken prior to attending this course. It is expected that it will take approximately six to eight hours to complete. You will be sent full instructions with a link to the online pre-course within 48 hours of your confirmed booking.

In addition, whilst attending your course there will also be some examination preparation evening work.

Exam information

  • Multiple-choice
  • One hour duration
  • 40 questions
  • Minimum of 26 correct answers to pass
  • Closed-book