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ITIL®

Course type:
Classroom
Duration:

5 days

Delivery:
Classroom
Optional add-ons:
N/A
Feefo rating

ITIL® Intermediate - Release, Control & Validation classroom

2019 will see the launch of the highly-anticipated ITIL® 4. ITIL 4® retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.

The ITIL V3 exam is available until June 2020, but you are encouraged to transition to the new scheme as soon as you can.

The course enables students to sit the ITIL Capability examination in Release, Control & Validation.The ITIL Intermediate Qualification in Release, Control & Validation Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

Course overview

About the course

Students taking this course will improve role-based capability and competency by increasing understanding about terminology, processes, roles and functions, and activities in the ITIL Service Lifecycle. It also provides a structured guide to ensuring an organisation can develop and implement complete and integrated, best practice processes. The course enables students to sit the ITIL Capability examination in Release, Control & Validation.The ITIL Intermediate Qualification in Release, Control & Validation Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

ITIL Intermediate Qualification in Release, Control & Validation Certificate is intended to enable the holders of the certificate to apply the practices during the service management lifecycle.

What's covered?

Upon successful completion of the course candidates can expect to gain competencies in the followings:

  • Importance of service management as a practice concept, service transition principle, purpose and objective
  • Process in release control and validation and interaction across the service lifecycle 
  • How to use the processes in release control and validation to achieve operational excellence 
  • Measurement and metrics of release control and validation activities, processes 
  • IT security and its contribution to release control and validation 
  • Technology and implementation considerations 
  • Change management as a capability to realise successful service transition 
  • Service validation and testing as a capability to ensure integrity and quality of service transition 
  • SACM as a capability to monitor the state of service transition 
  • Knowledge management as part of enhancing the ongoing management decision support and service delivery capability 
  • Release control and validation roles and responsibilities 
  • Challenges, KPIs and risks associated with release, control and validation

Target audience

  • Individuals who require a deep understanding of the ITIL certificate in the Release Control & Validation processes, and how it may be used to enhance the quality of IT support within an organisation 
  • IT professionals that are working within an organisation that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
  • Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, who wish to enhance their role-based capabilities.

Exam information

Exam format

  • Multiple-choice
  • 90 minute duration
  • 8 scenario-based, gradient scored questions
  • 70% required to pass
  • Closed-book.