This e-learning bundle is ideal for anyone looking to kick-start their journey through the ITIL 4 certification framework, but isn’t sure which route they want to take – you must have passed the ITIL 4 Foundation module before you can do any of the other qualifications, and ITIL 4 Direct, Plan and Improve is the one module that sits across both the Managing Professional and Strategic Leader streams.
You have 12 months to complete both courses, and so all the learning can be done at your own pace.
The ITIL 4 Foundation course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.
The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.
Direct Plan and Improve (DPI) is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
The Foundation elearning takes approximately 10-12 hours and the DPI takes approximately 12-14 hours to complete.
There are no formal pre-requisites for the ITIL 4 Foundation.
For the DPI exam there are two formal prerequisites. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.
At the end of the Foundation course, you will:
At the end of the Direct, Plan and Improve course, you will:
ITIL 4 Foundation
The ITIL 4 Foundation and the ITIL 4 Direct Plan and Improve exams are taken online via remote proctor. For more information about taking your exam and to check the technical requirements please click here.
ITIL 4 Foundation
ITIL 4 DPI