The ITIL Intermediate Qualification: Planning, Protection and Optimisation (PPO) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
This course helps organisations to improve the way they deliver the ITIL service lifecycle. It will increase knowledge and understanding of terminology, processes, activities and roles. It also provides a structured guide to ensuring an organisation can develop and implement complete and integrated, best practice processes. The course will enable delegates to sit the ITIL Capability examination in Planning, Protection & Optimisation.
Upon successful completion of the course candidates can expect to gain competencies in the followings: