2019 will see the launch of the highly-anticipated ITIL® 4. ITIL 4® retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.
The ITIL V3 exam is available until June 2020, but you are encouraged to transition to the new scheme as soon as you can.
The ITIL Intermediate Qualification in Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
This course will provide a better understanding of continual service improvement by explaining ITIL principles and terminology, outlining the steps needed to improve IT service management quality, and increasing the knowledge of concepts, processes and functions. The course also helps students increase their understanding of business issues governing the ITIL Lifecycle, and provides the opportunity to sit the ITIL Lifecycle examination in Continual Service Improvement.
Upon successful completion of the course candidates can expect to gain competencies in the followings: