ITIL® 4 Foundation E-learning

Whilst retaining all the best bits from the previous version, ITIL 4 places a much greater emphasis on working holistically, when it comes to delivering products and services, and on the importance of working collaboratively.

The Foundation course is the first qualification in the ITIL portfolio, and will provide you with a general understanding of the terminology and guiding principles used in ITIL 4.

Our e-learning courses allow you to study whenever and wherever you like, at a pace that suits you.

FREE E-learning demo

Course overview

About the course

ILX Group’s fully accredited ITIL Foundation e-learning takes approximately 10 - 12 hours to complete. It is broken into bite-size sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention. The course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

What's covered?

Introduction and overview
Key concepts of service management
Four dimensions of service management
Service value system
Introduction to practices
Purpose of 11 practices and some definitions
Introduction to seven key practices in detail
Continual improvement
Change control
Incident management
Service request management
Service desk
Service level management
Exam simulator

Duration

The course is expected to take 10-12 hours.

Target audience

Individuals at the start of their journey in service management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge

Pre-requisites

The are no formal pre-requisites for taking this course.

Learning objectives

At the end of the course, you will:

Understand the key concepts of ITIL service management
Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
Understand the 4 dimensions of ITIL service management
Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
Understand the key concepts of continual improvement