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Resources

ITIL 2011 Update

ITIL 2011 Process Model

The ultimate ITIL resource now updated for ITIL 2011! A graphical ‘at a glance’ overview of all the ITIL processes and how they fit together. Perfect printed at A3.

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APMG ITIL Update FAQs - October 2011

More Frequently Asked Questions about the ITIL 2011 update.

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APMG Update Summary

What's been updated in ITIL 2011.

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APMG ITIL Update FAQs - Summer 2011

Frequently Asked Questions about the ITIL 2011 update.

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APMG ITIL Update FAQs - Summer 2011

Summer 2010 document from the OGC looking at Frequently Asked Questions regarding the ITIL update.

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ITIL

ITIL Qualification Structure

See the ITIL qualification route showing you how to achieve your ITIL Expert and Master certifications, via credits gained at each of the four levels.

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20 Years of ITIL: Looking Back and Moving Forwards

Few people in IT Service Management will have failed to notice that ITIL reached its 20th birthday this year. From its humble beginnings as a UK government project to rationalise IT spending, the framework has grown into one of the most influential courses of guidance on best practice and IT/business alignment worldwide. And it keeps on growing...

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ITIL: What It Is and Why You Should Care

This paper will describe the origin of ITIL, who controls the ITIL contents, who are the biggest users of ITIL, and why you should care about it.

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ITIL: Benefits, History & How To Get Started

ITIL's benefits and history, why you need to know about it, which types of IT organization can benefit from using ITIL, and how to get started.

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The Thrill of ITIL in 10 Simple Steps

CIOs who have successfully used 'The Information Technology Infrastructure Library' (ITIL) to improve IT performance and services now offer you 10 tested and true ways to reap the same benefits.

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ISO/IEC 20000 White Paper

First published in 2005, ISO/IEC 20000 is the international standard for IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and customers.

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Reaping The Benefits of ITIL

If you’re considering ITIL or already going down the ITIL path, you need not worry about the hype being real. It works. That’s the consensus of members of the CIO Executive Council, many of whom are well under way in implementing several of ITIL’s 12-process framework.

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ITIL In A Recession

Adopting ITIL practices for service management helps companies to gain a competitive edge that will aid growth as we come out of recession.

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ITIL - The Basics

What is ITIL? Why would an organization be interested in ITIL? What are the benefits of ITIL? Which companies use ITIL? Artcle answering all of the above questions.

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Executive Briefing: The Benefits of ITIL

Find out how ITIL has enabled organisations across the globe to maximize value from their IT investments, and why ITIL enjoys worldwide recognition as the leading framework of good practice in IT service management

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ITIL Foundation Mobile Learning Course

Download the ILX ITIL Foundation e-learning course for your phone or mobile device to learn and revise whenever you have a spare moment!

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ITIL V3

ITIL V3 Foundation Certificate Syllabus

Syllabus for the ITIL v3 Foundation Certificate in IT Service Management

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ITIL V3 Process Model

The ultimate ITIL resource! A graphical ‘at a glance’ overview of all the ITIL processes and how they fit together. Perfect printed at A3.

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Core Study Material for ITIL V3 Qualifications

Diagram representing recommended reading and study paths for the ITIL V3 qualifications.

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ITSMF ITIL V3 Roadshow Presentation

Run by Chief Architect for the ITIL refresh project, Sharon Taylor, These roadshows were attended by over 1500 people worldwide. The presentation covers topics such as:

  • The purpose of ITIL V3
  • Business benefits of ITIL
  • Structure of ITIL V3
  • Descriptions of each of the new lifecycle books

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Case Studies

Taking IT out of the corner, Müller Dairy

How Müller made IT a service - a main enabler in the business.

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OBASHI Explained

This white paper explains the history behind the development of OBASHI, which is a new way to document and model how people, processes and technology interact to make a business work far more effectively.

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Using ITIL at the IRS: A Business Journey

Why the Internal Revenue Service (IRS), a bureau of the Department of the Treasury in the USA, chose ITIL as their preferred IT service management framework.

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ITIL Managing Digital Information Assets

How to ensure your technical environment adequately supports the digital information your organisation relies on - using ITIL service management best practices.

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Disney’s ITIL Journey

Case study on how Disney is using ITIL Best Practice to deliver excellence in service management.

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Using ITIL and PRINCE2 Together

A case study illustrating the key benefits to projects when PRINCE2 and ITIL are used together.

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