Making Desktop Applications Training More Cost Effective
Providing effective end-user IT systems training is getting harder and harder. New application deployment can double helpdesk workload, especially with mundane calls.
Traditional classroom or computer based training (CBT) is costly, often inefficient and knowledge gained rarely lasts for more than a few days.
With the average IT helpdesk calls exceeding £14 per call* and user downtime impacting productivity, you need to make systems training more effective, more targeted and make sure users are back up to speed faster!
Why ILX? - Unrivalled Experience and Proven Expertise
ILX Performance Support Solutions help many organisations transform IT systems training by reducing the productivity gap by 50%, reducing the support cost by a third and providing consistent, end-to-end and post-training support.
Training Costs Reduced, Help-desk Calls Slashed, Users Empowered!
With ILX Performance Support Solutions, users rapidly become orientated with the functionality of desktop applications (such as Microsoft Office®) by way of:
- Web-based, “self-service” learning
- Clear and concise content
- Frequently Asked Questions (FAQ)
- Hints-and-Tips
- Dynamic simulations
- Interactive exercises
Unlike conventional e-learning tools, ILX Performance Support Solutions are designed to be used “on-the-job” ensuring users get the answers to problems “on-demand”, without having to burden the IT helpdesk.
Click on the logos for examples of our solution:
Who Benefits?
IT Managers
- Reduction in First Line Support Calls by up to 33%
- Reduction in First Line Call duration by up to 50%
- Reduction in referral to Second Line Support up to 50%
- Provides a 24x7 Interactive Self-Help support channel
Training Managers
- Significant cost savings over classroom or instructor lead training.
- Offers immediate, "enterprise wide" training solution – fulfills training requirements of "on-premise" and remote workers.
- Can be extended to include information on Company policies, procedures and best practice.
End-Users
- Simple and rapid access to information critical to job performance.
- Clear and concise help delivered "on-demand".
- Information conveyed "graphically" - enhanced knowledge retention
- Users can learn at their own pace.
- Reduction in user "down-time"
The Business
- Immediate and sustained productivity gains
- Rapid return to “Business as usual”
- Significant cost savings – Rapid return on investment!
ILX Performance Support Solutions
115 Hammersmith Road
London, W14 0QH
Tel: +44(0)20 7371 4444
Fax: +44(0)20 7371 6556
Email: performancesupport@ilxgroup.com
