ABOUT ILX

CS Group delivers multi-location training course management application to ILX Group
Consensus implemented across five UK locations within six weeks

ILX Group, the vocational training company, has purchased CS Group’s Consensus Course Booking and Administration system to provide customers with a range of new and improved services following the group’s rapid growth and expansion into new markets. ILX was recently ranked as one of the UK’s top 50 IT training organisations. Together, the two companies were able to implement Consensus across five UK locations in just six weeks.

Eddie KilKelly, ILX Group operations director, said, “It is a remarkable achievement by CS Group and ILX to have implemented a system of this magnitude across several locations in such a short time. From day one it has helped ILX improve the level of service we offer to customers and to make our internal business processes more efficient and streamlined. Our rapid expansion - 144 percent last year- meant we needed to reorganise the business and we needed a solution that was capable of supporting that change in a fast and flexible way.”

With Consensus, ILX is able to further improve the delivery and support of its classroom training courses. Consensus – a computer system that manages all aspects of selling, organising and running classroom training courses – can be used all functions from finance to marketing across the group. It helps to improve services to customers by automating a number of processes such as course booking notification and course attendance reminders. It provides access to real-time information such as most popular and most profitable courses, financial performance and the ability to spot spare places to offer customers discounts. Consensus also helps to mange the portfolio of course tutors efficiently; ensuring their time and skills are maximised for the benefit of customers.

ILX plans to develop Consensus to give customers more information and self-service capabilities by providing them with on-line access to the system. This will also be extended to supply chain partners to improve customer service further by, for example, reducing supplier costs, making venue booking more efficient and improving support material supply.

Kilkelly said, “We want to give our customers greater visibility of their own information – either online or via standard, automatically generated reports. This will help develop the interaction with our customers still further, improving accessibility and, ultimately, allowing us to enhance our service.”

Consensus has been installed at the ILX Hammersmith site, from where it will be used both by staff at there and at the company’s other sites in London, Berkshire and Cheshire. Since it is a web-based system built using Microsoft .NET technologies, staff access Consensus via a standard web-browser.