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ITIL® V3 Presentation
How will the ITIL refresh change Service Management?
Are you struggling to find the information you need about ITIL V3? ILX Group have put together a short presentation to guide you through the improvements made for ITIL V3 and the ITIL qualification path.
The release of ITIL V3 has been eagerly awaited by users of the ITIL framework, and it was finally released in May 2007. Despite the excitement surrounding the subject, there is very little information freely available about what the changes are, and more importantly, what they mean for the people involved. This presentation has been created by several experts in the ITIL arena in order to provide clear and concise information on the key improvements, why they have been made and how the benefits of these can be used.
Topics covered include:
- Overview of the Key differences between ITIL V2 and V3
- An in-depth look at the four main changes and thinking behind them
- How ITIL V3 is structured
- ITIL V3 qualification scheme and what it means to V2 qualification holders
This presentation requires the Adobe Flash player (version 7 or above) to be installed on your computer.
Download the Flash player from the Adobe site if required.
The presentation uses audio. Make sure that your speakers are turned on and then launch the ITIL V3 presentation.