Accredited ITIL V3 Foundation Online Training Course/ E-Learning Package - £469+VAT
The ILX ITIL v3 Foundation course has been fully accredited by the APMG and consists of seven topics, including a fully simulated mock exam to allow students to test themselves prior to the exam.
You can buy the pack online and start studying via CD immediately.
Target Audience:
ITIL v3 is primarily targeted at people responsible for managing the delivery of IT services, however all staff involved in delivering IT services will find this course useful.
IT directors need to be aware of ITIL v3 to ensure that appropriate staff members within their organisations have the required level of knowledge.
It is also of importance to business staff, both managers and day-to-day customers or end users involved in building good relationships with their IT service providers.
Software developers, maintainers and testers need to be aware of IT service management requirements so that they can understand their relationship with IT service managers and ensure that requirements are incorporated into new and revised products and services from the outset.
The guidance is useful to any size of organisation, in both the public and private sectors.
Duration:
8-10 study hours - learn at your own pace at your own time, book marking your position throughout to return later if required.
Included in the Package:
Includes everything required for certification:
- The ITIL V3 Foundation CD-ROM training course
- CD Includes ITIL V3 Examination Simulator
- ITIL V3 Foundation Exam Fee
- ITIL Process Model
- A Dictionary of IT Service Management - Terms, Acronyms and Abbreviations
- IT Service Management Based on ITIL V3 - A Pocket Guide
- ITIL V3 Examination Fee - this can be taken up to 12 months after purchase
Taking the ITIL V3 Foundation Exam
The ITIL v3 Foundation exam fee is included in the ILX ITIL v3 Foundation e-learning package and can be taken up to 12 months after purchase.
You will receive an exam voucher with your package covering the cost of the exam that can be used at Prometric test centres world-wide. Check for ITIL V3 exam dates and locations.
Features
"Leading edge multi-media and interactive exercises for optimum knowledge retention, user experience and a successful exam result"
Easy to Use Interface Clearly presented information that is easy to navigate |
Mock Exam Simulator Test and re-test ITIL v3 Foundation knowledge to increase exam confidence |
Glossary of Terms
Handy tool for looking up ITIL v3 terms throughout the course |
Voiceover and Animation Leading edge multimedia and voiceover enhances and improves learning. The course is also available in a readable format for accessibility |
Template Manager An interactive process model provides links to key ITIL v3 document examples involved in the process model |
Book Marking Automatic book marking lets users dip in and out of the course at their own pace |
Sticky Notes Type, recall and print notes, reminders and thoughts at any point throughout the course |
Searchable Course Index Quick and easy access to material with key words |
Favourites Reference and refer to sections or pages at a later date |
Real-time Pause, Advance, Rewind, Skip Allows complete control and self-paced study |
Revision Schedule Record identified key areas of weakness for effective revision |
FAQ Questions about material in the course based on student experience |
Subtitle Pane Allows you to view a text transcript of the narration |
See What It's Like
Experience the course first hand by viewing our online demonstration where you can view a full product tour of the course features, undertake a course module from the official syllabus and use the ITIL v3 exam simulator.
Full Support
ILX e-learning includes full tutorial support providing fast one-to-one access to experienced tutors via phone or email within 24 hours so users never feel isolated or stuck.
Syllabus
The course consists of 7 topics combining multiple voices, with animation, and interactive exercises, allowing learning at a time and pace to suit each and every student.
Overview of ITIL V3 and Service Management
- What is ITIL V3?
- ITIL V3 and Quality
- Service Management
- ITIL V3 Processes
Service Strategy – Overview of Goals and Objectives
- Define the Market
- Develop Offerings
- Develop strategic assets
- Prepare for Execution
- Service Portfolio Management
- Demand Management
- Financial Management
Service Design – Overview of Goals and Objectives + Roles
- Service Level Mgmt & Supplier Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Capacity Management
- IT Service Continuity Management
Service Transition – Overview of Goals and Objectives + Roles
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
Service Operation – Overview of Goals and Objectives + Roles
- Incident Management
- Event Management
- Request Fulfilment
- Problem Management
- Access Management
- Service Desk
- The Technical Management Function
- The Application Management Function
- The IT Operations Management Function
Continual Service Improvement – Overview of Goals and Objectives + Roles
- Continual Service Improvement – 7 Step Improvement Process
- CSI – Improvement Model
- CSI – Deming Cycle
Technology and Architecture – Overview of Goals and Objectives
ITIL V3 Qualification Scheme and Exam TechniqueITIL V3 Qualification Scheme and Exam Technique
ITIL V3 Qualification Scheme and Exam TechniqueITIL V3 Mock Exam Simulator
Randomised ITIL V3 Foundation level exam questionsBenefits of E-Learning
Save money on travel, accommodation and out-of-office time
E-learning allows training anywhere, anytime, removing travel and accommodation costs and significantly reducing time off work. You don't even need Internet access for the ILX ITIL v3 Foundation e-learning course!
Increases exam success rate with special preparation tools
The ILX ITIL v3 Foundation e-learning course has the unique ITIL v3 mock exam simulator which tests and re-tests user understanding and is renowned to increase exam confidence by preparing learners for their exam.
Full support
The ILX course includes full tutorial support providing fast one-to-one access to experienced tutors via phone or email within 24 hours so users never feel isolated or stuck.
Self paced, self managed study
Self-paced study using automatic book marking lets users dip in and out of the course at any time. Most people spread the 8-10 hour course over 1-2 weeks and the exam can be taken up to 12 months after course purchase.
Proven quality and effectiveness
This ILX course is approved and accredited by the APMG and ILX pass rates exceed the national average.
Get your certificate quicker
Over 30 studies show interactive e-learning reduces learning time by up to 50 percent.
Do you have any more questions on this pack? Email: individuals@ilxgroup.com or call one of our training specialists on (586) 203 8263.
