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ITIL Overview e-Learning Course
An interactive, multi-media based e-learning course that can be studied anywhere, anytime, from anywhere in the world.
Overview
IT service management is integral to virtually every business and it’s important that managers, business staff and end users have the required level of knowledge to understand and build on their relationships with their IT service providers. ILX Group’s ITIL Overview course has been created for organisations that wish to gain a comprehensive understanding of the ITIL Service Management guidance. The course combines multiple voices, with animation and interactive exercises, allowing learning at a time, pace and location to suit each student.
The course consists of six topics and is equivalent to a 1 day classroom course.
Who is it for?
This course is designed to provide a comprehensive summary of the IT Infrastructure Library (ITIL) guidance. This course is aimed at anyone involved in or impacted by the delivery of IT services and provides an insight into the disciplines, content and terminology.
This course is particularly useful for anyone wishing to find out more about ITIL or anyone who is considering implementing ITIL within their organisation. This course also provides valuable knowledge to technical staff, as it contains a comprehensive overview of the service management principles which underpin the relationship with the wider business environment. The course is useful to any size of organisation in both the public and private sectors.
Why e-learning?
Technological improvements and advances in educational design mean that e-learning is no longer just a low cost alternative to traditional training methods. In many respects our courseware offers training which is superior to the majority of the available classroom options.
Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of e-learning makes it a compelling option for training. Training can be targeted at specific individual requirements and staff learn exactly what they need, any time, any place. Staff also learn at their own pace and can repeat each section as many times as they need during the course and as a refresher.
What's included?
- The full course can be delivered by CD-Rom, network, intranet or hosted by ILX
- It consists of animations, text, voice overs and interactive exercises
- Additional features include ‘favourites’, bookmarking and a training administrator functionality
- A comprehensive maintenance service so that courses are kept up-to-date
- An end of course quiz
Syllabus
View full syllabus (new window)
This course follows the following syllabus:
- Overview of ITIL and Service Management
- Overview of Service Strategy
- Overview of Service Design
- Overview of Service Transition
- Overview of Service Operation
- Overview of Continual Service Improvement
- Course Quiz
How long does the course take to complete?
The ITIL Overview training course covers the same material as a 1 day classroom course. The study time is around 2-3 hours, plus time spent on the course quiz.
Purchasing options
Company training
Contact one of our training advisors on +44 (0) 1270 611 600 to obtain a corporate quote or for more details. Alternatively, fill in the form below with your requirements and we will contact you:
Request a Quote
Individual licenses
Individuals can purchase this course for £49+VAT (normally £99+VAT) with any of the following e-learning courses:
Click to include the ITIL Overview course when adding one of these products to cart on our online store:
