Introducing ITIL Live

ITIL Foundation Live Virtual Classroom Courses

ITIL training in a live classroom environment, delivered to you anywhere in the world online!

About ITIL Live

ITIL Live is a blended programme of multimedia e-learning, case studies and instructor led training that is delivered over the internet right to the comfort of your home or office and offers a significant advantage over traditional classroom training. Using proven technology, students will participate in an ‘online course’ and will be able to ask questions, chat with the tutor and gain valuable feedback throughout.

The live online training is delivered by an experienced ITIL practitioner in short 60–90 minute sections over two days and delegates can replay both attended or missed sessions as often as they wish. Prior to attending the online workshop delegates will have completed a multimedia overview of the ITIL Framework and will all have a common minimum level of knowledge.

The whole programme will be delivered through ILX’s online ‘ITIL Live’ portal which also provides other targeted resources together with a collaborative workspace where you can share ideas with your fellow delegates. In addition, a high quality exam simulator will ensure that you are fully prepared to take the official APM Group ITIL Foundation Exam.

Blended learning has been independently proven to provide the best learning experience and improve knowledge retention and examination results.

Benefits

• A highly interactive and engaging training experience incorporating voiceovers, animations, activities, graphics and trainer interaction to provide the most conducive learning environment
• Exercises to consolidate learning and broaden understanding
• Includes ITIL Foundation exam fee - the exam can be taken internationally up to 12 months after purchase
• A full foundation exam simulator which results in exceptional pass rates
• A "real-time" tutor who will guide you through your foundation learning
• Increased retention of learning through a highly interactive "blend"
• Increased control and visibility of progress and achievement
• Accessible from any location resulting in lower travel costs

Target Audience

This course would benefit in particular:

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation
• IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme

It will also benefit:

• IT Service Providers
• IT Directors and Managers
• CIOs
• Business Managers
• Service Management Consultants and Contractors
• Business Process Owners

Why Blended Learning?

ILX combines interactive e-learning courses with virtual classroom which have proven to significantly increase pass rates and students’ confidence in the subject matter. Taking time out of the office for most people is difficult, which is why this solution works extremely well. This online programme builds upon this approach to provide the ultimate in flexibility and convenience. Each delegate is able to progress at his/her own pace on an individual basis, repeat sessions for a better understanding and prepare themselves for the virtual classroom course. A full foundation exam simulator is also provided. In addition, each delegate is able to study remotely from his/her preferred location.

What's Included?

ITIL Live has been designed to complement and build upon our highly interactive e-learning. The modular programme also includes the foundation examination which can be booked when students are ready. Delegates will receive:

• Access to the ITILLive.com training portal including:
  • ITIL Overview e-learning
  • Collaborative environment
  • Pre and In-course activities
  • Personal Training Plan
  • ITIL Process Map
• ITIL Foundation exam fee - can be taken internationally up to 12 months after purchase

Duration

The e-learning ITIL Overview course takes approximately 2–3 hours to complete. The virtual classroom Foundation course takes approximately 14 hours to complete and is scheduled over 2 days. In-house events may vary in duration according to client requirements.

Pre-requisites

Delegates will have completed the ITIL Overview Module prior to attending the online workshop.

What Next?

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