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ITIL V3 Intermediate Training

In the ITIL V3 Intermediate level, there are two routes to achieving a new ITIL Expert in IT Service Management qualification, which has replaced ITIL V2's Practitioner and Managers Certificate examinations:

ITIL Service Lifecycle Stream

Similar to the ITIL V2 Management Certificate, but focuses on the 5 ITIL V3 books, the ITIL Service Lifecycle, which replaced the previous Service Support and Service Delivery books:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operations (SO)
  • Continual Service Improvement (CSI)

ITIL Service Capability Stream

Similar to the ITIL V2 Practitioner courses, focussing on the processes and comprises of four role-specific, 5-day modules and certificates:

  • Planning, Protection & Optimisation
  • Service Offerings & Agreement
  • Release, Control & Validation
  • Operational Support & Analysis


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