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Accredited ITIL Classroom Courses

Face to face training by skilled tutors with extensive experience in the practical application of ITIL.

ILX offers a range of leading ITIL classroom courses, which are now fully compliant with the ITIL 2011 Edition.

Browse the ITIL course dates below and either book online or contact us for further information. Please be aware dates are subject to availability.

Or you can stay where you are and we'll come to you!

Do you have a team to train? If you have more than six people requiring an ITIL course or ITIL training it may be cheaper for us to come to you! Call one of our training advisers for a quotation on +44 (0) 1270 611 600

ITIL Courses Available Now

Click a course in the drop down box to see upcoming course dates and locations:

ITIL Foundation

Qualifications:ITIL Foundation
Accredited by:APM Group
Exams:The exam is taken on the last day of the course and is included in the price.
Overview:This three day course leading to the ITIL Foundation qualification will enable delegates to understand the key concepts and terminology within the newly updated ITIL framework. Course is updated for ITIL 2011. Delegates will sit the ITIL exam on the final day.

Full course outline

ITIL Foundation Live

Qualifications:ITIL Foundation
Accredited by:Yes, by the APMG
Exams:ITIL Foundation
Overview:ITIL training in a live virtual classroom environment, delivered to you anywhere in the world online!

Full course outline

ITIL Intermediate Qualification in Service Strategy

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Strategy and covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL® Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Full course outline

ITIL Intermediate Qualification in Service Design

Exams:The exam is taken on the last day of the course and is included in the price.
Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Design and covers the management and control of the activities and techniques within the Service Design stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Design as a practice and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Full course outline

ITIL Intermediate Qualification in Service Transition

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL® Service Lifecycle.The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Full course outline

ITIL Intermediate Qualification in Service Operation

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Operation including - Service Operations principals, activities and technology considerations. It also gives an overview of the Service Operation Processes and Functions. Additionally the course looks at the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Full course outline

ITIL Intermediate Qualification in Operational Support & Analysis

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focussed Services Framework.

Full course outline

ITIL Intermediate Qualification in Service Offerings & Agreements

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of its overall business-focussed Services Framework.

Full course outline

ITIL Intermediate Qualification in Release, Control & Validation

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of its overall business-focussed Services Framework.

Full course outline

ITIL Intermediate Qualification in Planning, Protection & Optimisation

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focussed Services Framework.

Full course outline

ITIL Managing Across the Lifecycle Certificate

Overview:Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications.

Full course outline

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Considered e-Learning?

The ITIL Foundation e-learning course is the the quickest, most affordable way of training as it allows you to save money on travel and accommodation by studying anywhere, anytime in an interactive, multi-media rich environment.

No courses listed to suit?

We regularly create new public course dates and can organise in-house company programmes so please call us on +1 (212) 618 1261 to discuss how we can best facilitate your request.