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Accredited ISEB Classroom Courses

Face to face training by skilled tutors with extensive experience

ILX offers a full range of leading ISEB instructor-led courses.

Browse the ISEB course dates below and either book online or contact us for further information.

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ISEB Courses Available Now

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ISEB Certificate in IS Project Management Module 2

Qualifications:ISEB Certificate in IS Project Management
Accredited by:ISEB
Exams:IS Project Management exam is taken during the course (included in the price).
Related Courses:PRINCE2 Foundation & Practitioner
PRINCE2 Foundation Certificate
PRINCE2 Practitioner Certificate
Overview:Awarded by the BCS, the ISEB Certificate in IS Project Management is one of the most widely recognised qualifications in the UK. What many people don't realise is that, having already completed an accredited course leading to the PRINCE2® Practitioners qualification you have already demonstrated the knowledge course you are already halfway to achieving this prestigious qualification.Whether you have attended a five-day PRINCE2® classroom course or alternately completely our blended PRINCE2® Practitioner package, you can attend our ISEB Module 2 to complete your programme of study. Candidates wishing to take the examinations must complete a written examination held on specific dates and, if successful, will be invited to attend an oral examination by the ISEB.

All delegates receive a Learning Support Pack.

Full course outline

ITIL V3 Foundation Certificate

Qualifications:ITIL V3 Foundation
Accredited by:APM Group
Exams:The exam is taken on the last day of the course and is included in the price.
Overview:This three day course leading to the ITIL V3 foundation qualification will enable delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL V3 exam on the final day.

Full course outline

ISEB Programme & Project Support Office Advanced Certificate

Qualifications:ISEB Programme and Project Support Office Advanced
Accredited by:ISEB
Exams:The exam is taken on the last day of the course and is included in the price.
Overview:The Advanced Certificate in Programme and Project Support Office (PPSO) is aimed at those who have a more strategic role to play in PPSO functions. This PPSO qualification brings together all the really important technical and behavioural skills that PPSO staff are most likely to need, both now and in the future.

All delegates receive a Learning Support Pack.

Full course outline

ITIL V3 Foundation Bridging Certificate

Qualifications:ITIL V3 Foundation
Accredited by:APM Group
Exams:The exam is taken during the course and is included in the price.
Overview:The ITIL V3 Bridging course is a 1.5 day course intended only for people who already hold the V2 foundation certificate. The course looks at the key differences between the earlier ITIL versions and ITIL V3 and at the end of the course delegates will sit the V3 bridging exam.

Full course outline

ITIL V3 Intermediate Qualification in Service Strategy

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Strategy and covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL® Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Full course outline

ITIL V3 Intermediate Qualification in Continual Service Improvement

Overview:ITIL Continual Service Improvement links improvement efforts and outcomes with Service Strategy, Design, Transition and Operations. Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation of services. In this course, you learn how to plan, implement and optimize the Continual Service Improvement processes and gain the skills required to take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam.

Full course outline

ITIL V3 Managers Bridging Certificate

Overview:

Course Overview:

The following course is fully accredited by the APM Group is intended to bridge the gap between the ITIL V2 Manager’s Certificate in IT Service Management and the ITIL V3 Expert in IT Service Management.

Target Audience:

This course has been designed for those who already hold an ITIL V2 Manager’s Certificate in IT Service Management (or an earlier ITIL version) who wish to update their qualification to the latest version of ITIL - gaining them the ITIL V3 Expert in IT Service Management qualification.

Objectives:

  • To take delegates through the main differences made to ITIL since the latest release
  • To teach the concepts and principles embodied in ITIL V3, paying close attention to those that have changed since the latest release of the methodology
  • To prepare delegates for The ITIL Bridge Qualification: ITIL V1/V2 Manager’s to ITIL V3 Expert

Prerequisites

This course is suitable for those that already hold ITIL V1 (or earlier versions) Manager's Certificates.



Full course outline

ITIL V3 Foundation Bridging Exam

ITIL V3 Intermediate Qualification in Operational Support & Analysis

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focussed Services Framework.

Full course outline

ITIL V3 Intermediate Qualification in Service Offerings & Agreements

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of its overall business-focussed Services Framework.

Full course outline

ITIL V3 Intermediate Qualification in Release, Control & Validation

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of its overall business-focussed Services Framework.

Full course outline

ITIL V3 Intermediate Qualification in Planning, Protection & Optimisation

Overview:The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focussed Services Framework.

Full course outline

ITIL V3 Managing Across the Lifecycle Certificate

Overview:Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications.

Full course outline

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