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Free ITIL 2011 Update Resource Centre
We've created this resource centre, with free documents and videos, to explain the changes in the ITIL 2011 update.
Whether you're an existing ITIL certificate holder, or about to embark on your chosen ITIL learning package, we'll aim to provide the information you need.
Check back regularly to get the latest updates as they become available. Add this page to your favourites.
We hope you find this resource useful – feel free to share it with anyone you feel it would be of interest to!
ITIL 2011 Videos
Our lead ITIL trainer, Mike O'Brien, explains what the updates to ITIL will mean to you.
ITIL 2011 Business Benefits
High level benefits of ITIL 2011. What it really can do for your business.
Launch Video
Free ITIL 2011 Resources
APMG ITIL Update FAQs - October 2011
More Frequently Asked Questions about the ITIL 2011 update.
Download
(677KB)
ITIL 2011 Process Model
The ultimate ITIL resource now updated for ITIL 2011! A graphical ‘at a glance’ overview of all the ITIL processes and how they fit together. Perfect printed at A3.
Download
(514KB)
APMG Update Summary
What's been updated in ITIL 2011.
Download
(391KB)
APMG ITIL Update FAQs - Summer 2011
Frequently Asked Questions about the ITIL 2011 update.
Download
(496KB)
ITIL Lifecycle Publication Suite - Five Books
The core ITIL titles have now been updated for ITIL 2011 and are available as a complete suite of five books - offering a considerable saving against
the individual purchase price.
The suite is available in hard copy or PDF format for easy access while you're on the move.
Buy online at the Best Practice Bookstore - £299
ITIL 2011 Glossary & Abbreviations
Updated glossary of terms and definitions for the ITIL 2011 Update
Download from ITIL official website
Free ITIL Overview Course
Work towards your ITIL qualification today - learn about the ITIL framework and how it supports best practice IT Service Management.
Start free ITIL Overview e-learning course
ITIL Foundation e-Learning Demo
Experience our ITIL Foundation e-Learning first hand by viewing an online demonstration. See a full product tour of the course features and undertake a course module from the official syllabus.
Start ITIL Foundation e-learning demo
Ask The Expert
Post your comments and questions about the ITIL 2011 changes and they will be answered by our ITIL expert...
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