Desktop Solutions - Windows Vista

Have you made the decision to upgrade to the new VISTA operating system?
Is Office 07 part of your implementation?
How will you manage the increase in support calls?

The ILX Group has developed a learning portal that is focused on the end-user and covers the new features and functions of VISTA and Office 07 which includes Word, Power point, Outlook and Excel.

By introducing this support tool before, during and after your implementation you will be able to significantly reduce the number of support calls to your help desk, offering the end-user 24hour support.

How does it differ from the standard help button you may ask?

Firstly this programme has an advanced search button enabling the user to locate the answer to their problem quickly.

The learning portal will give the user a choice of how they would like to learn about their enquiry by choosing the following options- "How it works" "What it is" "Show me" and then "Try it".

Some users might only need to view the show me part before understanding how it works and may leave the programme whereas others might need to view all four options.

Whichever way they choose they will not be faced with a screen full of text.

Agenda

• Introduction to the ILX Group Plc
• Demonstration of Support tool
• Benefits
• Q & A

This breakfast briefing will appeal to the following Managers:

• IT managers
• Service desk managers
• Helpdesk managers
• Operations Manager
• Training Managers

Limited places, so book early!

Fill in the form below to register for this FREE Breakfast Briefing:

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