Northumbria Police Case Study
Having reviewed the training requirements of the IT service desk team, Northumbria Police identified the need to implement ITIL® training across its 80 strong IS&T department. The ITIL® Foundation course was selected as it provides employees with a cohesive set of best practice principles supported by a comprehensive qualifications scheme and assessment tools. It is the most widely accepted approach to IT service management in the world.
The priority was to source an accredited and easy to implement training package. After some consideration, ILX Group’s ITIL® Foundation level training package was selected as it was specifically designed for employees responsible for managing IT service delivery and those involved in building good relationships with service providers. Additionally, it offered competitive pricing, flexibility for those taking the course and the fully accredited ITIL® Foundation qualification on successful completion.
Liz Walker, IS&T Service Desk Manager, Northumbria Police, comments:
The fully accredited CD-ROM based course was delivered via the desktop and combined multiple voices, animation and interactive exercises to effectively deliver the content. The modular format also meant that the course could be completed in sections bringing greater flexibility to those taking the course and control by the training organisers.
Liz Walker continues:
The ITIL® Foundation course can also be delivered via a network system or the intranet and equates to the equivalent of a three day classroom course. Those taking the course are also given a support manual that outlines the course content and up to date licences are supplied as part of the maintenance and update service.
The ILX Group’s ITIL® Foundation course has been fully accredited by the BCS, the Chartered institute for IT and EXIN and consists of seven modules, including a mock examination that allows students to test themselves.
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